Spare Parts Sales Specialist

SF Partners; Coventry; On-site; GBP 33,000 - 38,000; Part time

Job summary

SF Partners in Coventry (CV7) is seeking a Spare Parts Sales Specialist (Sales Admin) on a temp-to-perm basis. The role offers an hourly rate of about £18, equating to a salary range of £33,000–£38,000 per year, with SAP experience required.

You will handle spare parts quotes, orders, and customer service for UK & Ireland customers, and collaborate on e-store initiatives. Responsibilities include inventory coordination, order fulfilment, SLA adherence, and cross-department collaboration to

Qualifications

• Minimum 4 years' experience in aftersales or a similar role (Sales Admin / Sales / Customer Service).
• Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications.
• Back-office quoting experience in a technical or industrial B2B environment (desirable).

Responsibilities

• Spare Parts Quoting & Order Fulfilment for UK & Ireland customers using ERP systems.
• Coordinate customer returns, repairs, invoicing, and credit processes via ERP.
• Proactively monitor and manage open orders to ensure on-time delivery; expedite backlog for billing.
• Maintain relationships with customers/suppliers and provide high-quality customer service across channels.

Skills

ERP systems experience

Sales / Customer Service

Communication skills

Analytical thinking

Problem solving

Tools

SAP S/4HANA

JD Edwards

Microsoft 365

Job description

SF Partners are recruiting for a Spare Parts Sales Specialist (Sales Admin) for a business based in Coventry (CV7). Temp to perm. c£18 per hour (£33,000 - £38,000). Must have SAP experience.

Your core tasks will include:

Spare Parts Quoting & Order Fulfilment

• Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system
• Process spare parts and service-related orders for UK & Ireland customers using the ERP system
• Coordinate customer returns, repairs, invoicing, and credit processes via ERP
• Proactively monitor and manage open orders to ensure ontime delivery
• Expedite sales order backlog to maximise billing output

Customer Service

• Maintain and build strong relationships with our customers/suppliers to ensure satisfaction
• Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's

E-Store & Sales Initiatives

• Support customer engagement through the E-Store strategy
• Assist customer onboarding to the E-Store digital platform
• Collaborate with the European team to enhance transactional efficiency

Inventory Control & Availability

• Monitor local stock levels and backorders, proactively addressing shortages or risks
• Optimise inventory levels to meet customer demands

Process Improvement / KPI's / General

• Drive improvements in quoting, order processing and customer service processes
• Ensure adherence to established processes, standards, and SLA's
• Assess and maintain clarity of SLA's, including terms and performance timelines and compliance
• Track and report on key aftersales performance KPI's
• Work collaboratively across all departments to support business objectives
• Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading

Your profile:

Experience & Education

• Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service
• Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications
• Back-office quoting experience in a technical or industrial B2B environment (desirable)

Skills

• Excellent communication skills with strong commercial awareness and a customer-focused approach
• An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively
• Strong analytical and complex problem-solving skills
• Effective collaborator across cross-functional teams
• Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment