Spanish-Speaking DSL Team Manager - Customer Experience

Amazon; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading global retailer in the United Kingdom is seeking a Team Manager for their Delivery Station Liaison team. In this role, you will lead a team of 15-20 Customer Service Associates, fostering strong relationships with external partners and ensuring excellent customer service. Candidates must possess strong leadership skills, fluent Spanish, and the ability to create an inclusive team environment. This position requires handling various operational priorities and implementing continuous improvements to meet business goals.

Qualifications

• Experience developing customer service teams through effective coaching and motivation.
• Fluency in Spanish is required.
• Track record of completing high-quality work on deadline.

Responsibilities

• Lead and develop a diverse team of customer service professionals.
• Build and maintain strategic relationships with external partners.
• Identify systemic issues and collaborate with partners to implement solutions.

Skills

Leadership

Customer Service Excellence

Fluent in Spanish

Relationship Building

Organizational Skills

Job description

A leading global retailer in the United Kingdom is seeking a Team Manager for their Delivery Station Liaison team. In this role, you will lead a team of 15-20 Customer Service Associates, fostering strong relationships with external partners and ensuring excellent customer service. Candidates must possess strong leadership skills, fluent Spanish, and the ability to create an inclusive team environment. This position requires handling various operational priorities and implementing continuous improvements to meet business goals.