Spa Therapist

Fowey Hall Hotel; Fowey; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Birthday leave

Staff discounts

Staff benefits platform

Job summary

Fowey Hall Hotel in Cornwall is seeking a Spa Therapist for a permanent position on site. The role offers 16 or 24 hours per week with an hourly rate of £14.62 plus a generous service charge and 10% commission on retail sales.

The successful candidate will deliver exceptional spa experiences and promote products while upholding brand standards. The hotel emphasises guest satisfaction, safety, and collaboration within the spa team, with opportunities for training and development and a supportive

Qualifications

• Previous experience as a Spa Therapist in a destination Spa or Hotel Spa.
• NVQ Level 3 or ITEC, CIBTAC or CIDESCO (or equivalent).
• Ishga training will be provided, but prior Ishga experience is desirable.
• Passion for Spa and Wellness, attention to detail and safe environment procedures.

Responsibilities

• Greet guests and tailor spa options to their needs.
• Perform treatments within brand guidelines and educate guests about procedures.
• Promote and sell treatments and product range to guests.
• Collaborate with spa team to maintain a harmonious work environment.

Skills

Spa experience

Customer service

Attention to detail

Health & safety

Education

NVQ Level 3 or ITEC

CIBTAC/CIDESCO (or equivalent)

Job description

Contract: Permanent
Salary: £14.62 per hour plus generous service charge and great benefits

Fowey Hall Hotel, nestled on the picturesque coastline of Cornwall, is a luxury family-friendly hotel renowned for its stunning views, exceptional service, and historical charm. With a commitment to providing unforgettable experiences for our guests, we are currently seeking a dedicated and talented Spa Therapist to join our team.

Role overview:

As a Spa Therapist, you will play a crucial role in delivering exceptional spa experiences to our guests, ensuring their ultimate relaxation and well-being.

This is a permanent position at either 24 hours or 16 hours per week, with an hourly rate of £14.62 plus generous service charge and 10% commission on retail sales.

Responsibilities:

• Guest Interaction: You will ensure all guests are welcomed to the Spa in the LFH way, discuss all options available to them, and tailor offerings to their needs.
• Performing Treatments: You will perform treatments within the brand guidelines and provide a relaxing and comfortable experience for all guests. You will use your knowledge to make sure guests are fully educated on the treatment they will receive and offer appropriate adaptations at the guests request, ensuring a memorable spa experience.
• Promoting our products: You will promote and sell our treatments and large range of products available whilst ensuring that your recommendations are suitable to the guest
• Collaborating with other spa team members to create a harmonious and efficient working environment.

To succeed in this role, we are looking for someone who has:

• Previous experience as a Spa Therapist within either a destination Spa or within a Hotel Spa
• Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
• Ishga training will be provided, but previous experience of Ishga is highly desirable.
• Passion for Spa and Wellness, you will love to bring your knowledge and experience to the guests.
• High level of attention to detail, you will be knowledgeable about health and safety procedures and take care to ensure you are providing a safe environment for guests.

Why work with us?

• Training and development is central to life at LFH, it’s something we truly value. We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award-winning, hospitality specific apprenticeship providers.
• An extra day’s holiday for your birthday
• EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
• Cycle to work scheme
• Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
• Life Assurance Benefit for peace of mind for your loved ones.
• Enhanced Maternity and Paternity packages
• Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
• The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
• 50% off Food and Beverage and the Spa across Luxury Family Hotels.
• Incredible discounted hotel stays for you, friends and family

Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!

Who are LFH?

Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family-focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality.

We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!

Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.