Head Therapist

Thwaites; Leeds; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Gratuities

Stream wage access

28 days leave

Health cash plan

Free gym & spa access

Weekend bonus

Employee discounts

Pension & life assurance

Employee assistance

Parental leave

Apprenticeships

Training programmes

Supportive environment

Job summary

Thwaites is seeking a Head Spa Therapist to lead our hotel spa team in delivering exceptional beauty and massage treatments to guests. You will maintain the treatment area at the highest standard and provide outstanding customer service while sharing product knowledge.

The role requires an NVQ Level 3 or BTEC National Diploma in Beauty Therapy, with training provided for various brands. A warm, communicative approach and willingness to work weekends are essential.

Qualifications

• NVQ Level 3 or BTEC National Diploma in Beauty Therapy.
• Experience with different brands is beneficial, as training is provided.
• Good rapport with staff and guests; clear communication.

Responsibilities

• Carrying out beauty and massage treatments for hotel and spa guests.
• Maintain treatment area to a high standard at all times.
• Provide exceptional customer service and share product knowledge.
• Create a warm, welcoming environment for guests.

Skills

Customer service

Communication

Hospitality

Product knowledge

Multitasking

Education

NVQ Level 3 or BTEC National Diploma in Beauty Therapy

Job description

An exciting opportunity for a Head Spa Therapist to join our team.

We need a qualified Head Spa Therapist, who is passionate about the spa and beauty industry and committed to delivering the highest standard of customer care.

Your day to day;

• Carrying out fantastic beauty and massage treatments for our hotel and spa guests
• Ensuring treatment area is maintained to a high standard at all times
• Providing exceptional customer service
• Sharing product knowledge and advice
• Creating a warm and welcoming environment for our guests

Who are we looking for?

An NVQ Level 3 or BTEC National Diploma in Beauty Therapy. We use a range of products so experience with different brands would be beneficial although not essential as full training will be provided.

As Head Therapist, you will need to have a good rapport with other staff and guests and be able to effectively communicate on all levels.

A passion for health and beauty is essential and experience in a similar role would be an advantage.

Being able to multi-task is a must, you will need to offer warm hospitality to our spa members and hotel guests whilst delivering the highest standard of treatments.

Our spa is open 7 days a week so working most weekends will be required.

In return, we are offering a rewarding role with scope for career progression along with;

• Gratuities paid monthly
• Stream - the ability to withdraw up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Complimentary use of the hotel Gym & Spa with discounted Spa treatments
• £2 per hour bonus when working on a Saturday and/or Sunday
• Generous employee discounts on Food, Beverage & Accommodation across our beautiful Hotels and Inns across the country
• Pension & Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

INDHP