Spa Receptionist: Welcoming Guest Experience & Bookings

Accor; St Andrews; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Free annual night stay for permanent员工

Big hotel discounts for you, friends &

Worldwide Accor perks

Free staff shuttle, meals on duty &amp

Full access to pool, gym & classes

Complimentary golf & gym

Wellbeing support with VIVUP & long

Staff events, Christmas gifts & family

Job summary

Fairmont St Andrews in Scotland is seeking a Spa Receptionist to be the welcoming face of our serene retreat, delivering warmth, professionalism and genuine hospitality to every guest and member. You’ll set the tone for relaxation from arrival, manage bookings, and support daily spa operations with a collaborative team.

You will engage guests with knowledge of spa facilities and memberships, handle transactions, and contribute to a smooth guest experience, including opening and closing duties

Qualifications

• A warm, approachable communicator with a passion for wellness and hospitality.
• Organised and detail-oriented, with a calm and confident manner.
• Previous experience in a spa, beauty, or hospitality environment is an advantage.
• A team player who thrives in a guest-focused setting.
• Eligible to work in the UK

Responsibilities

• Offer a warm and professional welcome to spa guests and members.
• Provide robes, towels, and locker keys with thoughtful attention to detail.
• Share knowledge of spa facilities, treatments, and memberships to enhance the guest journey.
• Manage bookings and appointments efficiently in person and over the phone.
• Handle cash and card transactions with accuracy and care.
• Support the daily operations of the spa, including opening and closing duties.
• Take an active role in building a strong, collaborative team environment.
• Develop a deep understanding of our treatments, spa products, and overall service offering.
• Remain flexible and step in where needed to ensure a smooth and relaxing experience for every guest.

Skills

Hospitality

Communication

Customer service

Team player

Education

UK work eligibility

Job description

Fairmont St Andrews in Scotland is seeking a Spa Receptionist to be the welcoming face of our serene retreat, delivering warmth, professionalism and genuine hospitality to every guest and member. You’ll set the tone for relaxation from arrival, manage bookings, and support daily spa operations with a collaborative team.

You will engage guests with knowledge of spa facilities and memberships, handle transactions, and contribute to a smooth guest experience, including opening and closing duties