Spa Receptionist & Guest Experience Specialist

Apex Hotels; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

29 days holiday

Training and development from day one

Employee events and celebrations

Discounted room rates for employees

Job summary

Apex Hotels in Edinburgh Waterloo Place is seeking a Spa Receptionist to deliver exceptional guest experiences, manage bookings, and upsell spa services. You will be part of a dedicated team in a welcoming environment, ensuring cleanliness and high standards across the spa and reception areas.

We offer a structured 12-week learning journey, competitive hourly pay, and a comprehensive range of employee benefits.

Qualifications

• 6 months experience in a customer facing role or similar.
• Excellent attention to detail and a customer service mindset.
• Proficient in Microsoft Outlook, Excel, and Word.
• Knowledge of Health & Safety in the workplace and related training.

Responsibilities

• Meet and greet guests professionally, being an ambassador for the Yu Spa and setting the Spa ambience.
• Know all spa offerings and upsell to promote the department and drive revenue.
• Learn Premier Core; schedule appointments, take payments, and process bookings (in person or by phone).
• Anticipate guests needs and provide memorable experiences.
• Promote memberships and provide tours; manage new members and payments.
• Address guest feedback and handle complaints per brand standards; escalate when needed.
• Complete opening and closing procedures in the spa reception area per daily checklist.
• Carry out basic admin tasks such as membership communications and updating portals.

Skills

Customer service

Multi-tasking

Attention to detail

Warm hospitality

Microsoft Outlook

Microsoft Excel

Microsoft Word

Education

Experience in customer facing role

Tools

Premier Core

Job description

Apex Hotels in Edinburgh Waterloo Place is seeking a Spa Receptionist to deliver exceptional guest experiences, manage bookings, and upsell spa services. You will be part of a dedicated team in a welcoming environment, ensuring cleanliness and high standards across the spa and reception areas.

We offer a structured 12-week learning journey, competitive hourly pay, and a comprehensive range of employee benefits.