Lux Spa Receptionist - Craft Bespoke Guest Experiences

The Balmoral; City of Edinburgh; Presencial; GBP 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

Learning & development

Meals on duty

Social events

Recognition programs

Annual awards

Pension scheme

Food & beverage discount

Spa treatment discount

Spa product discount

Cycle to work

Local retailer discounts

Employee assistance

Descripción de la vacante

The Balmoral, Edinburgh, is seeking a Spa Attendant to deliver luxury guest experiences from arrival to departure. You will welcome spa visitors with a professional, premium touch and be the first contact providing a flawless greeting.

You will oversee daily spa reception duties, handle guest feedback, maintain displays, coordinate spa bookings, and work with other departments to create a seamless, personalised experience for our guests in a prestigious setting.

Formación

• High personal and professional standards
• Excellent communication skills with colleagues and guests
• Good practical knowledge of the role and product
• Enthusiasm for learning and personal growth
• A passion for delivering service excellence
• Genuine pride in their work
• Team spirit and trustworthiness
• Positive and professional demeanor in all interactions
• Exceptional presentation skills
• Teamwork to ensure seamless service

Responsabilidades

• Welcome hotel guests and spa visitors with a professional, luxury-focused approach
• Be the first contact and provide a flawless welcome to our discerning guests
• Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience
• Oversee daily spa reception operations, including opening and closing procedures
• Handle guest feedback, concerns, and service recovery with discretion and professionalism
• Maintain immaculate reception and retail displays in line with hotel brand standards
• Act naturally in all your communications
• Be the friendly, confident face behind our spa reception desk
• Offer our guests a warm, intuitive, and personalised greeting
• Be knowledgeable of the hotel and our products
• Ensure compliance with hotel policies, procedures, and safety standards
• Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products
• Ensure spa areas are maintained, tidied, and presentable at all times
• Work closely with all departments to create a seamless and unique experience for our guests

Descripción del empleo

The Balmoral, Edinburgh, is seeking a Spa Attendant to deliver luxury guest experiences from arrival to departure. You will welcome spa visitors with a professional, premium touch and be the first contact providing a flawless greeting.

You will oversee daily spa reception duties, handle guest feedback, maintain displays, coordinate spa bookings, and work with other departments to create a seamless, personalised experience for our guests in a prestigious setting.