Luxury Front Office Supervisor – VIP Guest Experience

Accor; St Andrews; In loco; GBP 27.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free annual night

Hotel discounts

Staff shuttle & meals

Golf & gym access

Wellbeing support

Staff events

Descrizione del lavoro

Fairmont St Andrews is seeking a Reception Supervisor to lead our front desk team at Scotland’s iconic luxury resort in St Andrews. You’ll champion personalised service, oversee daily operations, and ensure every guest experience is seamless, memorable and exceeds expectations.

Join a team that values skilled communication, proactive problem-solving and hands-on leadership. You’ll welcome VIPs, coordinate with other departments, and step in for the Assistant Front Office Manager as needed to

Competenze

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.

Mansioni

• Taking ownership of daily pre-arrival checks to ensure every detail is spot on.
• Personally welcoming VIPs, Accor Live Limitless, and returning guests.
• Stepping in for the Assistant Front Office Manager when needed, from pre-convention briefings to group arrivals.
• Acting as the go-to contact for guests throughout their stay, resolving issues with ease and professionalism.

Conoscenze

Guest-facing hospitality

Leadership

Communication

Problem-solving

Descrizione del lavoro

Fairmont St Andrews is seeking a Reception Supervisor to lead our front desk team at Scotland’s iconic luxury resort in St Andrews. You’ll champion personalised service, oversee daily operations, and ensure every guest experience is seamless, memorable and exceeds expectations.

Join a team that values skilled communication, proactive problem-solving and hands-on leadership. You’ll welcome VIPs, coordinate with other departments, and step in for the Assistant Front Office Manager as needed to