Spa Therapist

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Gratuity & service charge

Commission on spa treatments

Staff shuttle

Canteen on-site

Dining discount 50%

Gym/pool/spa access

Golf course access

Staff training & development

Regular social events

Job summary

Fairmont St. Andrews is recruiting passionate Spa Therapists to join our award-winning Spa & Wellness team. Deliver personalised wellness experiences in a luxury five-star setting, working with trusted partners such as ESPA, ishga and Skin Rocks.

You will play a key role in guest journeys, support brand launches, and develop your treatment expertise through advanced training while delivering exceptional service in a world-class environment.

Qualifications

• Recognised professional Spa Therapist qualification (HNC/HND, Level 3, ITEC, VTCT, CIDESCO or equivalent essential)
• Passion for delivering exceptional treatment experiences and luxury guest care
• Warm, engaging communication skills with a strong service mindset
• Interest in wellness, skincare and creating memorable guest experiences
• Willingness to confidently recommend retail products, treatments and upgrades
• Immaculate personal presentation and professional grooming
• Positive, flexible and proactive approach to teamwork
• Commitment to ongoing learning, advanced training and professional development

Responsibilities

• Deliver exceptional spa treatment experiences in line with brand standards.
• Create warm, welcoming guest experiences with expert knowledge and attention to detail.
• Confidently recommend retail products and homecare plans to enhance results.
• Identify opportunities to elevate guest experience with upgrades.
• Build relationships to encourage loyalty and repeat visits.
• Collaborate with Spa Reception, Fitness & Wellbeing and other teams.
• Maintain high standards of treatment room presentation, hygiene and operations.
• Participate in ongoing brand education and professional development.

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property. Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Fairmont Spa & Wellness is seeking passionate, professional, and guest-focused Spa Therapists to join our award-winning Spa & Wellness team at Fairmont St Andrews. This is an exciting opportunity to develop your career within one of the world’s most recognised luxury hospitality brands whilst working alongside industry-leading wellness and skincare partners including ESPA, ishga, and Skin Rocks. Whether delivering personalised wellness experiences, supporting exciting brand launches, or developing your treatment expertise through advanced training, you will play an important role in creating exceptional and memorable guest journeys within a luxury five-star environment.

What You Will Be Doing

• Deliver exceptional spa treatment experiences in line with Fairmont Spa & Wellness brand standards, treatment protocols and luxury service expectations.


• Create warm, welcoming and memorable guest experiences through genuine hospitality, expert knowledge and exceptional attention to detail.


• Confidently recommend personalised retail products, homecare recommendations and treatment plans to enhance treatment results and support long-term guest wellbeing.


• Identify opportunities to elevate the guest experience through treatment enhancements, upgrades and personalised recommendations.


• Build meaningful relationships with guests, encouraging loyalty, repeat visits and long-term engagement with the Spa & Wellness offering.


• Work collaboratively with Spa Reception, Fitness & Wellbeing and wider Resort colleagues to deliver a seamless luxury guest experience.


• Maintain exceptional standards of treatment room presentation, cleanliness, hygiene and operational excellence at all times.


• Participate in ongoing training, brand education and professional development opportunities, continuously enhancing your skills and expertise.


• Undertake additional duties as required to support the operational needs of the Spa & Wellness department and ensure we continue to deliver exceptional experiences whilst Making Special Happen every day.

Contract Information

• Full-Time Positions


• Part-Time Positions


• Casual Positions

Candidates must be available to work weekdays, weekends and peak holiday periods.

Qualifications

A little about you

• Recognised professional Spa Therapist qualification (HNC/HND, Level 3, ITEC, VTCT, CIBTAC, CIDESCO or equivalent essential)


• Passion for delivering exceptional treatment experiences and luxury guest care


• Naturally warm, engaging and confident communication skills with a strong service mindset.


• Passion for wellness, skincare, and creating memorable guest experiences


• Willingness to confidently recommend retail products, treatment enhancements and upgrades.


• Immaculate personal presentation and professional grooming standards


• Positive, flexible and proactive approach to teamwork.


• Passion for continuous learning, advanced training and professional development

Additional Information

• Competitive salary of £13.66 per hour


• 9.0% gratuity and Service Charge on Spa Treatments


• 10% commission on Spa Treatments


• Staff shuttle service to/from St Andrews


• Complimentary staff canteen


• 50% off dining in our Food and Beverage outlets


• Complimentary access to our newly refurbished Fairmont Gym, Studio and Pool facilities


• Complimentary access to our Golf Courses


• Growth opportunities and access to luxury wellness brand training, including ESPA, Skin Rocks, ishga and Technogym


• On-the-job training


• Regular social events