Spa Receptionist: Warm Welcome & Guest Experience

Solent Hotel & Spa; Whiteley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

40% wage access

28 days annual leave

Health cash plan

Employee discounts

Life assurance

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Bespoke training programmes

Engaging & supportive work environment

Job summary

Solent Hotel & Spa is seeking a Spa Assistant to join our Spa Receptionist team as the welcoming public face of the spa, in a busy, vibrant environment.

You will greet guests with a warm smile, deliver exceptional hospitality, upsell treatments and products, and guide guests on spa facilities while ensuring all spa procedures are followed. A calm, friendly demeanor under pressure is essential.

Qualifications

• Experience in hospitality or guest-facing role preferred.
• Ability to upsell treatments/products and provide facility information.
• Calm under pressure with clear communication and a friendly demeanour.

Responsibilities

• Greet guests with a warm, friendly welcome.
• Deliver high levels of hospitality to spa visitors.
• Upsell treatments, products and other facilities.
• Inform guests about spa facilities and offer advice.
• Ensure spa procedures are followed and pool tests may be required.

Skills

Hospitality excellence

Guest greeting

Upselling skills

Communication skills

Calm under pressure

Job description

Solent Hotel & Spa is seeking a Spa Assistant to join our Spa Receptionist team as the welcoming public face of the spa, in a busy, vibrant environment.

You will greet guests with a warm smile, deliver exceptional hospitality, upsell treatments and products, and guide guests on spa facilities while ensuring all spa procedures are followed. A calm, friendly demeanor under pressure is essential.