Leisure Assistant

Thwaites; Fareham; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

40% wage access through Stream

28 days annual leave

Health cash plan

Generous employee discounts

Life assurance

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Bespoke training programmes

Engaging & supportive work environment

Job summary

Thwaites is seeking a Spa Receptionist to join our Spa Reception team in Fareham. You will greet guests, uphold a warm welcome, and support a busy spa environment with a focus on exceptional guest experience.

You will need to be friendly, calm under pressure, and capable of upselling treatments and spa facilities while maintaining high standards and procedures.

Qualifications

• Friendly, approachable, and welcoming demeanor.
• Excellent communication and guest service skills.
• Ability to upsell treatments and facilities when appropriate.

Responsibilities

• Greet guests with a welcoming smile and provide high level hospitality.
• Upsell treatments, products and spa facilities to guests.
• Inform guests about spa facilities and offer advice when needed.
• Ensure spa procedures and safety guidelines are followed.

Skills

Warm demeanor

Strong communicator

Guest hospitality

Calm under pressure

Job description

An approachable and enthusiastic Spa Assistant wanted to be part of our Spa Receptionist team to provide the warmest of welcomes.

We're looking for you to join out Spa Receptionist team to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Providing the highest level of hospitality
• Upselling of treatments, products and other facilities
• Informing the guests of the spa’s facilities, offering advice and assistance when necessary
• Ensuring spa procedures are followed

Who are we looking for?

As part of the Spa Receptionist team, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment