Full-Time Spa Concierge & Guest Experience Lead

Bishopstrow Hotel; England; Remoto; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Assistance Programme (EAP)

Discounts on stays, food and spa

Special team rates

Food provided on shift

Descrizione del lavoro

Bishopstrow Hotel in Wiltshire is seeking a Spa Receptionist to deliver a warm welcome to spa guests, hotel guests, and day visitors, ensuring every guest has a relaxing, enjoyable experience. You’ll support therapists, handle calls and emails, bookings, and confirmations, and maintain a tidy, inviting spa environment.

This full-time role includes weekends and bank holidays on a rota. Join a team that values individuality, offers staff discounts, 28 days’ holiday, access to EAP, and meals on

Competenze

• Experience in hospitality or customer service preferred.
• Excellent communication and a warm personality.
• Ability to multitask and handle calls and emails.

Mansioni

• Provide a warm welcome and farewell for spa guests, hotel guests, and day visitors.
• Support therapists, attend to guests’ queries, and liaise with hotel colleagues to ensure smooth operations.
• Answer calls and respond to emails, take bookings, and send confirmations on spa systems.

Conoscenze

Customer service

Communication

Team player

Hospitality

Administration

Strumenti

Spa booking system

Descrizione del lavoro

Bishopstrow Hotel in Wiltshire is seeking a Spa Receptionist to deliver a warm welcome to spa guests, hotel guests, and day visitors, ensuring every guest has a relaxing, enjoyable experience. You’ll support therapists, handle calls and emails, bookings, and confirmations, and maintain a tidy, inviting spa environment.

This full-time role includes weekends and bank holidays on a rota. Join a team that values individuality, offers staff discounts, 28 days’ holiday, access to EAP, and meals on