Spa Receptionist

Solent Hotel & Spa; Whiteley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

40% wage access

28 days annual leave

Health cash plan

Employee discounts

Life assurance

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Bespoke training programmes

Engaging & supportive work environment

Job summary

Solent Hotel & Spa is seeking a Spa Assistant to join our Spa Receptionist team as the welcoming public face of the spa, in a busy, vibrant environment.

You will greet guests with a warm smile, deliver exceptional hospitality, upsell treatments and products, and guide guests on spa facilities while ensuring all spa procedures are followed. A calm, friendly demeanor under pressure is essential.

Qualifications

• Experience in hospitality or guest-facing role preferred.
• Ability to upsell treatments/products and provide facility information.
• Calm under pressure with clear communication and a friendly demeanour.

Responsibilities

• Greet guests with a warm, friendly welcome.
• Deliver high levels of hospitality to spa visitors.
• Upsell treatments, products and other facilities.
• Inform guests about spa facilities and offer advice.
• Ensure spa procedures are followed and pool tests may be required.

Skills

Hospitality excellence

Guest greeting

Upselling skills

Communication skills

Calm under pressure

Job description

An approachable and enthusiastic Spa Assistant wanted to be part of our Spa Receptionist team to provide the warmest of welcomes. We're looking for you to join out Spa Receptionist team to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes. Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Providing the highest level of hospitality
• Upselling of treatments, products and other facilities
• Informing the guests of the spa's facilities, offering advice and assistance when necessary
• Ensuring spa procedures are followed

As part of the Spa Receptionist team, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be requried to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained. If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

A four star hotel featuring an award winning spa, rosette restaurant, business facilities and comfy bedrooms, Solent Hotel & Spa is perfectly located between Portsmouth and Southampton. With so much to offer to guests no two days are the same, whether hosting weddings, wine tastings or simply weekends away, a dedicated team are on hand to make sure everyone that visits the Solent wants to return. Owned by Daniel Thwaites, Solent Hotel & Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, on the edge of the Solent.

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Life assurance
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Bespoke training programmes accessible to all
• An engaging & supportive work environment