Spa Receptionist — 24h Week, Wellness Perks & Discounts

AccorHotel; Liphook; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Countryside setting

Learning & development opportunities

Free meals on duty

Free on-site parking

Long service awards

Job summary

Old Thorns Hotel & Resort, part of the Accor network, is seeking a warm, professional Spa Receptionist with a background in beauty or wellness. This 24-hour-per-week role requires you to work every other weekend as part of the rota.

You will handle direct and agent bookings, respond quickly to enquiries, and support spa reception to maintain excellent customer service. Benefits include countryside setting and staff discounts.

Qualifications

• Must hold a valid Right to Work in the UK.
• Previous experience in a similar role is advantageous.
• Excellent interpersonal and communication skills.
• Highly organised and able to work to deadlines.
• Able to work under pressure.
• Excellent administrative skills with strong IT skills.

Responsibilities

• Be point of contact for all direct and agent hotel bookings for Group, Spa days and residential Spa breaks.
• Ensure enquiries are dealt with quickly and chase provisional bookings.
• Ensure all administration of Spa bookings and events is recorded accurately and delivered efficiently.
• Support spa reception to maintain customer service levels across the department.

Skills

Interpersonal skills

Communication skills

Organisation

Working under pressure

Administrative skills

IT skills

Tools

MS Office

Job description

Old Thorns Hotel & Resort, part of the Accor network, is seeking a warm, professional Spa Receptionist with a background in beauty or wellness. This 24-hour-per-week role requires you to work every other weekend as part of the rota.

You will handle direct and agent bookings, respond quickly to enquiries, and support spa reception to maintain excellent customer service. Benefits include countryside setting and staff discounts.