Spa Receptionist

AccorHotel; Liphook; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Countryside setting

Learning & development opportunities

Free meals on duty

Free on-site parking

Long service awards

Job summary

Old Thorns Hotel & Resort, part of the Accor network, is seeking a warm, professional Spa Receptionist with a background in beauty or wellness. This 24-hour-per-week role requires you to work every other weekend as part of the rota.

You will handle direct and agent bookings, respond quickly to enquiries, and support spa reception to maintain excellent customer service. Benefits include countryside setting and staff discounts.

Qualifications

• Must hold a valid Right to Work in the UK.
• Previous experience in a similar role is advantageous.
• Excellent interpersonal and communication skills.
• Highly organised and able to work to deadlines.
• Able to work under pressure.
• Excellent administrative skills with strong IT skills.

Responsibilities

• Be point of contact for all direct and agent hotel bookings for Group, Spa days and residential Spa breaks.
• Ensure enquiries are dealt with quickly and chase provisional bookings.
• Ensure all administration of Spa bookings and events is recorded accurately and delivered efficiently.
• Support spa reception to maintain customer service levels across the department.

Skills

Interpersonal skills

Communication skills

Organisation

Working under pressure

Administrative skills

IT skills

Tools

MS Office

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth.

With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.

Job Description

We're looking for a warm, professional Spa Receptionist preferably with a background in beauty or wellness treatments. This role is perfect for someone who loves the industry but prefers to step away from full-time hands-on work, while remaining happy to assist with treatments when needed.

This position is for 24 hours per week and you will be required to work every other weekend as part of the rota.

Main Responsibilities:

• To be point of contact for all direct and agent hotel bookings for Group, individual Spa days and residential Spa breaks
• To ensure all enquiries are dealt with in a speedy and efficient manner and proactively chase provisional bookings
• To ensure the all administration of Spa bookings and events are recorded accurately and delivered efficiently
• To support spa reception as required to ensure customer service levels are maintained throughout the department

Qualifications

• Must hold a valid Right to Work in the UK (Sponsorship is not available for this position)
• Previous experience within a similar role is advantageous
• Excellent interpersonal and communication skills
• Highly organised and able to work to deadlines
• Able to work under pressure
• Excellent administrative skills with strong IT skills

Additional Information

Old Thorns Company Benefits

• Countryside setting
• A large variety of Learning & Development opportunities (including apprenticeships and courses)
• Free meals on duty
• Free on-site parking
• Long Service Awards & Long Service Holiday Entitlement
• Employee Recognition Programmes
• Refer a Friend Bonus Scheme (£100)
• Discounts across all Food & Beverage outlets
• Discounted access to our on-site gym and pool
• Discounts on Spa Treatments and Products
• Discount on Golf Retail Products in the Proshop
• Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)
• Discounts across Accor Hotels & Partners worldwide!