Spa Receptionist

The Grove; Watford; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a friendly and customer-oriented Receptionist to join their award-winning spa team. This full-time role is perfect for someone with a passion for customer service and a keen interest in the spa environment. As the first point of contact for guests, you'll ensure they receive a warm welcome and all the information they need for a memorable experience. Enjoy working in a luxurious setting with access to fantastic on-site facilities, including a spa and golf course, while being part of a family-run business that values every team member. If you thrive in a dynamic environment and love helping others, this opportunity is for you.

Benefits

Free meal during shift

Subsidised shuttle bus

Generous discounts on stays

Subsidised staff accommodation

Access to on-site spa and gym

Qualifications

• Welcoming and customer-focused with top-notch service skills.
• Organized with excellent communication abilities.

Responsibilities

• Provide a smooth check-in experience for guests.
• Offer useful information about facilities and treatments.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Team Working Ethic

Job description

Salary £26,129 per annum plus hotel benefits

Location Watford, Hertfordshire

This is a Permanent, Full Time vacancy.

The Vacancy

We are seeking a welcoming and customer-focused Receptionist to join our ultra-professional front of house team in our award-winning Sequoia Spa. As one of the first people our members and guests meet, it is of paramount importance that they are wowed by a knowledgeable team offering a smooth check-in and useful information about the facilities and treatments.

You’ll need to be organised, have a great team working ethic, top-notch customer service skills, and excellent communication skills. An interest in the spa environment is also a benefit.

This is a full-time role working on a rota basis. Typical shifts would be early (6am - 2:30pm), middle shifts, or late shifts (12:30pm - 9pm).

About Us

The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of everyday life.

Across our 300-acre estate, we offer fine dining, a range of outdoor activities (including our famed golf course), and an indulgent award-winning spa and health club. Being family-owned means that both our guests and our employees are treated as individuals and not one of the crowd.

Alongside the personable touches that come with working for a family-run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:

1. The chance to make use of the on-site award-winning facilities such as the spa, golf course, and gym.
2. A staff canteen with a free meal during your shift.
3. A subsidised shuttle bus from Watford town centre.
4. Generous discounts for you and your family/friends on stays with the hotel.
5. Subsidised staff accommodation (if required).

The Company

Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London and is home to an award-winning spa, championship golf course, and mouth-watering restaurants.

The Benefits

We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success, with the below being just a taste.

For the full information, please click here.