Spa Host

TN United Kingdom; Tees Valley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading health and fitness operator in Europe as a Spa Host, where you'll be the face of our luxurious spa retreats. In this role, you'll welcome members, promote the health benefits of our services, and ensure a pristine environment. Enjoy a range of benefits including free club membership, discounts on services, and flexible shifts. This is more than just a job; it's an opportunity to be part of a vibrant community focused on wellness and relaxation. If you're passionate about customer service and want to make a difference, we want to hear from you!

Benefits

Free Club Membership for you and your family

Discounts on Swimming/Tennis Lessons

Unlimited 50% discount on food and drinks

Opportunity for advancement

Flexible Shift Patterns

Learning and Development Opportunities

Wagestream App for on-demand payment

Benefits Suite

Qualifications

• Experience in a premium customer service environment.
• Passionate about delivering exceptional customer service.

Responsibilities

• Act as an ambassador for spa retreats, welcoming members.
• Educate members on spa benefits and etiquette.

Skills

Premium Customer Service Experience

Passion for Customer Service

Team Player

Job description

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Would you like to join the largest Health and Fitness operator in Europe?

As Europe’s largest health and leisure group, we are more than ‘just a gym’. We pride ourselves on giving our members the opportunity to relax and unwind in our premium spa retreats, whether that be after a tough workout in our state-of-the-art gyms, enjoying one of our signature exercise classes, or just spending the day rewinding after a tough week at the office.

As a Spa Host, you will act as an ambassador for our beautiful spa retreats, welcoming members, ensuring they understand the health and wellbeing benefits of each therapy room, offering drinks, selling our spa well-being products, and ensuring that the spa is always clean and tidy to the standards you would expect from a premium environment — both inside and outside areas.

You will be recommending and educating members on the various benefits of the spa experience, on spa etiquette, and using your expert product knowledge to ensure that the member experience, usage, and value for money are maximized.

So, what do you get from us?

As part of our Spa team, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:

• Free Club Membership* for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training
• Unlimited 50% discount on food and drinks
• Opportunity for advancement and career progression
• Flexible Shift Patterns / Majority of shifts are straight, not split!
• Learning and Development Opportunities
• Wagestream App allowing you to be paid on demand
• Benefits Suite

What qualifications, skills, and experience do I need?

• Experience in a premium customer service environment
• Passionate about customer service
• Team Player

Up for the challenge? We would love to hear from you!

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.