Spa Receptionist

Maison Estelle; Witney; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Spa-Rezeptionisten, der die Gäste im Eynsham Baths willkommen heißt und ihre Reise durch persönliche Betreuung und außergewöhnlichen Service leitet. In dieser Rolle sind Sie dafür verantwortlich, eine luxuriöse Erfahrung zu gewährleisten und die Bedürfnisse der Gäste zu erfüllen. Das Unternehmen bietet eine Vielzahl von Annehmlichkeiten, darunter exklusive Mitarbeiterrabatte, soziale Veranstaltungen und ein unterstützendes Arbeitsumfeld, das Ihr Wohlbefinden fördert. Wenn Sie eine Leidenschaft für Wellness haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte

Jährliche soziale Veranstaltungen

Gesunde Snacks und Getränke

Pensionsplan

Lebensversicherung

28 Tage Urlaub

Kollegenforen

Empfehlungsprämie

Uniform bereitgestellt

Vor-Ort-Schneiderdienst

Qualifications

• Erfahrung in einem Luxus-Spa ist erforderlich.
• Leidenschaft für Wellness und Kundenservice.

Responsibilities

• Leitung des Mitglieder- und Gästereise im Spa.
• Buchung von Behandlungen und Unterstützung der Gäste.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detailorientierung

Stressresistenz

Initiative

Tools

Buchungssysteme

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

As a Spa Receptionist you will lead the member and guest journey at Eynsham Baths through assisting with initial enquiries, booking personalised treatments with the appropriate therapist, welcoming upon arrival, processing payments and supporting throughout their time in the Spa. You will ensure a luxurious guest experience is carried out as a standard, always striving to provide a personalised and exceptional member experience.

Who we are looking for:

• Previous experience working within a luxury spa.
• Passionate about wellness. We want you to bring and share your knowledge to help others improve their wellbeing and be interested and passionate about learning more in this ever-evolving industry.
• Passionate about delivering exceptional guest experience with keen attention to detail
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Efficient and friendly telephone manner, ideally confident in utilising booking systems to make reservations.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.