Spa Receptionist

Peoplebank; Calne; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Enhanced holiday entitlement (31 days)

Uniform provided

Meals whilst on duty

Pension

Free on-site parking

Free entry to Bowood House and Gardens

Golf Membership discounted

Discounted spa treatments and Templesa

Employee Assistance Programme

Company events

Job summary

Bowood Hotel, Spa & Golf Resort in Calne is seeking a Spa Receptionist to join its friendly, professional spa team. You will warmly welcome guests, manage bookings and enquiries, and ensure a personalised experience throughout their visit.

Full training will be provided; prior spa or reception experience is desirable but not essential. The role is 40 hours per week, including weekends and evenings on a rota basis, with a comprehensive benefits package.

Qualifications

• Excellent communication and organisational skills are essential.
• Welcoming and professional attitude with guest-centric service.

Responsibilities

• Be the first point of contact for Spa guests and members.
• Manage treatment bookings and enquiries.
• Ensure guests receive a professional, friendly and personalised experience.

Job description

We have a fantastic opportunity for a Spa Receptionist to join our friendly, professional and high performing Spa team at Bowood Hotel, Spa & Golf Resort.

We are looking for someone who takes pride in delivering exceptional guest service, enjoys working as part of a team and is motivated to achieve high standards. You will be joining a supportive team with strong leadership, where everyone plays an important part in creating an outstanding experience for our guests and members.

As a Spa Receptionist, you will be the first point of contact for many of our guests. You will warmly welcome our Spa members, Hotel residents and Spa Day guests, manage treatment bookings and enquiries, and ensure every guest receives a professional, friendly and personalised experience throughout their visit.

You will need to be well presented, confident and approachable, with excellent communication and organisational skills. The ability to remain calm under pressure, work collaboratively and maintain high standards in a busy environment is essential.

Previous Spa or reception experience is desirable but not essential, as full training will be provided. What matters most is your attitude, enthusiasm and commitment to delivering excellent service.

This is an exciting opportunity to join a high performing team within a well established luxury resort, working under strong leadership with the opportunity to develop your skills and experience within the Spa and wider Bowood team.

The role is 40 hours per week, including weekends and evenings on a rota basis.

• Enhanced holiday entitlement (31 days including Bank Holidays)
• Uniform provided
• Meals whilst on duty
• Pension
• Free on-site parking
• Free entry to Bowood House and Gardens during the open season
• Hugely discounted Golf Membership (on successful completion of your probationary period)
• Discounted spa treatments and 50% off our beautiful Templespa products
• Employee Assistance Programme through Hospitality Action
• Company events

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.