Receptionist

Bowood Hotel Spa and Golf Resort; Calne; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

31 days annual leave

Uniform provided

Meals on duty

Pension scheme

Free on-site parking

Free access to Bowood House & Gardens

Job summary

Bowood Hotel Spa and Golf Resort is seeking a Receptionist to join the Front of House team at our luxury 4-star hotel on the Bowood Estate in Calne.

As a first point of contact, you will welcome guests and support the day-to-day running of reception, delivering high standards of service in a fast-paced hospitality environment. Full training provided. Prior hotel experience is welcome but not essential.

Qualifications

• Experience in hospitality or front-of-house roles preferred.
• Strong communication and interpersonal skills.
• Organised with attention to detail.
• Positive attitude and flexibility for shifts.

Responsibilities

• Deliver consistently high guest service at all times.
• Manage check-ins and check-outs efficiently and professionally.
• Handle reservations, inquiries, and guest requests.
• Support day-to-day running of reception and administrative tasks.
• Collaborate with hotel colleagues to ensure a great guest experience.
• Uphold brand standards in quality, service and presentation.

Skills

Customer service

Communication

Organisation

Team player

Calm under pressure

Job description

Are you passionate about customer service and enjoy working with people? Bowood Hotel, Spa & Golf Resort is looking for a Receptionist to join our friendly Front of House team at our luxury 4-star hotel in the heart of the Bowood Estate.

This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people-focused roles.

As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.

The Role

Reporting to the Front of House Manager, you will assist in the day-to-day running of reception, maintaining the highest standards of service.

This is a permanent, full time position.Working 40 hours a week on a rota basis Monday to Sunday.

Shift pattern: 06.45-15.15 and 14.30-23.00.

Reliable transport is essential due to location and shift times.This is an ideal commute for those in Calne, Chippenham, Bath, Devizes, Swindon, and surrounding areas.

Key Responsibilities

• Deliver a consistently high standard of guest service at all times
• Manage guest check-ins and check-outs efficiently and professionally
• Handle reservations, enquiries, and guest requests
• Support the smooth day-to-day running of reception
• Complete administrative tasks accurately and promptly
• Work collaboratively with other colleagues across the hotel to ensure the best guest experience
• Uphold brand standards in quality, service, and presentation

The ideal candidate will have

• Previous experience in hospitality, customer service, or front-of-house roles
• A confident communicator with a warm and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• A proactive, positive attitude and team-focused approach
• Flexibility to work shifts, including evenings, weekends, and holidays

Hotel experience is desirable but not essential — full training and support will be provided for the right candidate.

Benefits include

• 31 days annual leave including Bank Holidays
• Uniform provided
• Meals on duty
• Pension scheme
• Free on-site parking
• Free entry to Bowood House and Gardens during open season
• Hugely discounted Golf Membership after probationary period
• Discounted spa treatments and 50% off Templespa products
• Employee Assistance Programme via Hospitality Action
• Company events and supportive team culture

If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.