Receptionist

Bowood; Calne; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

31 days leave

Meals on duty

Uniform provided

Pension

Free parking

Bowood entry

Golf membership discount

Spa discounts

EAP

Company events

Career development

Job summary

Bowood in Calne offers a fantastic opportunity to join a professional, supportive team in a fast-paced hospitality environment. This role welcomes candidates from hotel, retail, leisure, or customer service backgrounds and focuses on delivering a warm welcome from arrival to departure.

You will report to the Front of House Manager and assist in day-to-day reception duties, with a permanent, full-time contract and a 40-hour week on a rotating pattern (early and late shifts).

Qualifications

• Previous hospitality, customer service, or front-of-house experience preferred.
• Confident, warm, and approachable communication.
• Strong organisational skills with attention to detail.
• Ability to stay calm and professional under pressure.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Deliver a consistently high standard of guest service at all times.
• Manage guest check-ins and check-outs efficiently and professionally.
• Handle reservations, enquiries, and guest requests.
• Support the day-to-day running of reception.
• Complete administrative tasks accurately and promptly.
• Collaborate with colleagues across the hotel to ensure the best guest experience.
• Uphold brand standards in quality, service, and presentation.

Skills

Customer service

Communication

Organization

Team players

Job description

This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people-focused roles.

As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.

The Role

Reporting to the Front of House Manager, you will assist in the day-to-day running of reception, maintaining the highest standards of service.
This is a permanent, full time position.Working 40 hours a week on a rota basis Monday to Sunday.
Shift pattern: 06.45-15.15 and 14.30-23.00.
Reliable transport is essential due to location and shift times.This is an ideal commute for those in Calne, Chippenham, Bath, Devizes, Swindon, and surrounding areas.

Key Responsibilities

• Deliver a consistently high standard of guest service at all times
• Manage guest check-ins and check-outs efficiently and professionally
• Handle reservations, enquiries, and guest requests
• Support the smooth day-to-day running of reception
• Complete administrative tasks accurately and promptly
• Work collaboratively with other colleagues across the hotel to ensure the best guest experience
• Uphold brand standards in quality, service, and presentation

The ideal candidate will have

• Previous experience in hospitality, customer service, or front-of-house roles
• A confident communicator with a warm and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• A proactive, positive attitude and team-focused approach
• Flexibility to work shifts, including evenings, weekends, and holidays

• 31 days annual leave including Bank Holidays
• Meals whilst on duty
• Uniform provided
• Pension scheme
• Free on-site parking
• Free entry to Bowood House & Gardens during the open season
• Discounted Golf Membership (following successful probation)
• Discounted spa treatments and 50% off TEMPLESPA products
• Employee Assistance Programme through Hospitality Action
• Company events
• Career development opportunities within a prestigious luxury resort

If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.