Receptionist - Bowood

Bowood Golf; Bridport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave 31 days

Meals on duty

Uniform provided

Pension scheme

Free parking

Bowood access

Golf membership

Spa discounts

Employee assistance

Company events

Career development

Job summary

Bowood Hotel, Spa & Golf Resort in Wiltshire is seeking a Receptionist to join our Front of House team. You will be the first point of contact, delivering a warm welcome and a memorable guest experience from arrival to departure in a luxury 4-star setting.

This permanent, full-time role offers 40 hours per week on a rota, with shifts including early mornings and evenings. Previous hotel experience is welcome but not essential, as on-the-job training and career development are provided.

Qualifications

• Previous experience in hospitality or front-of-house roles.
• Strong communication and guest service orientation.
• Ability to multitask and maintain high service standards.

Responsibilities

• Deliver a warm welcome and assist guests from arrival to departure.
• Manage guest check-ins and check-outs efficiently and professionally.
• Handle reservations, enquiries and guest requests.
• Support day-to-day reception operations and administrative tasks.
• Collaborate with hotel teams to ensure guest satisfaction.
• Uphold brand standards of service and presentation.

Skills

Hospitality

Customer service

Front of house

Communication

Organisational skills

Team player

Job description

Receptionist vacancy in Wiltshire

Receptionist

Bowood Hotel, Spa & Golf Resort is looking for a Receptionist to join our friendly Front of House team at our luxury 4-star hotel in the heart of the Bowood Estate.

This is a fantastic opportunity to join a professional and supportive team in a fast-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people-focused roles.

As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.

The Role

Reporting to the Front of House Manager, you will assist in the day-to-day running of reception, maintaining the highest standards of service.

This is a permanent, full time position. Working 40 hours a week on a rota basis Monday to Sunday.

Shift pattern: 06.45-15.15 and 14.30-23.00.

Reliable transport is essential due to location and shift times. This is an ideal commute for those in Calne, Chippenham, Bath, Devizes, Swindon, and surrounding areas.

Key Responsibilities

• Deliver a consistently high standard of guest service at all times
• Manage guest check-ins and check-outs efficiently and professionally
• Handle reservations, enquiries, and guest requests
• Support the smooth day-to-day running of reception
• Complete administrative tasks accurately and promptly
• Work collaboratively with other colleagues across the hotel to ensure the best guest experience
• Uphold brand standards in quality, service, and presentation

The ideal candidate will have

• Previous experience in hospitality, customer service, or front-of-house roles
• A confident communicator with a warm and approachable manner
• Strong organisational skills and attention to detail
• Ability to remain calm and professional under pressure
• A proactive, positive attitude and team-focused approach
• Flexibility to work shifts, including evenings, weekends, and holidays

Hotel experience is desirable but not essential — full training and support will be provided for the right candidate.

Benefits

• 31 days annual leave including Bank Holidays
• Meals whilst on duty
• Uniform provided
• Pension scheme
• Free on-site parking
• Free entry to Bowood House & Gardens during the open season
• Discounted Golf Membership (following successful probation)
• Discounted spa treatments and 50% off TEMPLESPA products
• Employee Assistance Programme through Hospitality Action
• Company events
• Career development opportunities within a prestigious luxury resort

If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home-cooked cuisine and a very warm welcome. With our award-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.