Spa Manager

Leisure People; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury Spa in the Cotswolds seeks a Spa Manager to oversee operations and lead a dedicated team. The ideal candidate will possess strong customer service skills and experience in a Spa environment, ensuring exceptional service for an affluent clientele. This role includes management responsibilities and the opportunity to work in a prestigious setting, with competitive salary and benefits.

Benefits

Competitive basic salary

Commission and bonus schemes

28 paid holidays

Opportunity to work for the most prestigious Spa in the Cotswolds

Qualifications

• Experience in management within a Spa environment is preferred.
• Must be computer literate with a good level of numeracy and literacy.
• Experience in delivering 5-star service for high profile clientele.

Responsibilities

• Oversee the day-to-day operation of the entire Spa.
• Lead and develop the Spa and team in collaboration with Directors.
• Deliver in-house training and mentoring for therapists.

Skills

Customer Service

Communication

Attention to Detail

Organisational Skills

Team Leadership

Education

Spa therapy qualification level 2 and 3

Job description

Spa Manager Cotswolds

Up to £35,000 basic £40,000 OTE

We are currently looking for a Spa Manager for a luxury Spa in the Cotswolds.

The Spa attracts an affluent clientele and the Spa Manager will be expected to understand the audience and be attentive, discreet whilst maintaining a quiet confidence.

Exceptional Customer Service skills are a must as the Spa Manager will require natural empathy with their team and guests, with the ability to be decisive and look after the best interests and well-being of the Spa and its guests.

What we are looking for:

We are looking for somebody that can manage all aspects of the Spa operation. The ideal candidate will be a good team leader with excellent motivational skills to keep the team working at the high standard already in place. Although the candidate may be required to cover treatments, this is an operational and management-based role.

Basic Responsibilities

• Responsible for overseeing the day-to-day operation of the entire Spa
• Work closely with the Directors to lead and develop the Spa and team
• Maintain high levels of standards at all times
• Deliver in-house training - mentoring therapists in treatments and product sales
• Management of stock and orders
• Management of Health and Safety
• Up-keep and maintenance of the Spa
• Delivery of Spa treatments as and when required
• Staff management, Team meetings, 121s and performance Management
• Rota, payroll and holidays

Skills & Experience:

• Spa therapy qualification level 2 and 3 is preferred
• Excellent customer service and communication skills
• Great attention to detail
• Must be computer literate with a good level of numeracy and literacy
• Experience in diary management and bookings
• Must be efficient, organised and motivated
• The ability to deliver an exceptional Spa experience, going beyond the guest's expectations
• Experience in management within a Spa environment is preferred
• Experience in delivering 5-star service for high profile clientele

• Experience of working within the luxury Spa environment
• 5 star experience
• Industry knowledge & Skills
• Dedication and commitment
• Honesty & Integrity
• Passion and Enthusiasm

What you'll get:

• Competitive basic salary
• Commission and bonus schemes
• 28 paid holidays
• The opportunity to work for the most prestigious Spa in the Cotswolds

Interviews available immediately