Spa Host: Guest Concierge & Spa Operations

Grantley Hall; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement 33 days

Free parking

Complimentary meals on duty

Staff accommodation options

Employee discounts

Job summary

Grantley Hall in North Yorkshire is seeking a dedicated Spa/Wellness support role to assist Therapists with room setup, towel and laundry management, and guest care from arrival to departure.

You will aid reception with meet & greet, spa orientation, and check-in/out, handling retail and refreshments payments and responding to treatment inquiries. A hands-on, proactive attitude to improve service is essential.

Qualifications

• Previous experience in spa or hotel guest services preferred.
• Detail-oriented with a positive attitude and strong communication.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Support the Spa Therapists with the daily set up of treatment rooms and clear down, ensuring all the rooms are set up with the right equipment.
• Maintain an adequate provision of towels, robes and slippers and ensuring they are available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry
• Ensure that guest needs are met and that they are looked after from the minute they arrive to their departure
• Assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings Hands on approach to work, always being productive and looking to improve
• Passionate about Spa & Beauty Therapy
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Skills

Guest service excellence

Communication

Attention to detail

Team player

Positive attitude

Willingness to learn

Job description

Grantley Hall in North Yorkshire is seeking a dedicated Spa/Wellness support role to assist Therapists with room setup, towel and laundry management, and guest care from arrival to departure.

You will aid reception with meet & greet, spa orientation, and check-in/out, handling retail and refreshments payments and responding to treatment inquiries. A hands-on, proactive attitude to improve service is essential.