Spa Concierge & Guest Experience Host

The-Qhotels-Collection-1; Leeds; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program – Hospit*

Refer a friend scheme

FREE parking

AND...much, much more!

Job summary

The QHotels Collection in Leeds is seeking a guest-focused spa team member to welcome guests, take spa bookings, answer inquiries and advise on treatments and offers, while ensuring an exceptional guest experience.

Based at Oulton Hall Hotel, Spa & Golf Resort, you will enjoy extensive leisure facilities and a comprehensive benefits package including free health club membership, staff discounts across golf and The QHotels Collection, training support, and access to an Employee Assistance Program.

Qualifications

• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests and take spa bookings.
• Support inquiries, advise on treatments and offers, ensure exceptional guest experience.

Skills

Customer service

Communication

Job description

The QHotels Collection in Leeds is seeking a guest-focused spa team member to welcome guests, take spa bookings, answer inquiries and advise on treatments and offers, while ensuring an exceptional guest experience.

Based at Oulton Hall Hotel, Spa & Golf Resort, you will enjoy extensive leisure facilities and a comprehensive benefits package including free health club membership, staff discounts across golf and The QHotels Collection, training support, and access to an Employee Assistance Program.