SPA HOST - Harrogate

Grantley Hall; Harrogate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement 33 days

Free parking

Complimentary meals on duty

Staff accommodation options

Employee discounts

Job summary

Grantley Hall in North Yorkshire is seeking a dedicated Spa/Wellness support role to assist Therapists with room setup, towel and laundry management, and guest care from arrival to departure.

You will aid reception with meet & greet, spa orientation, and check-in/out, handling retail and refreshments payments and responding to treatment inquiries. A hands-on, proactive attitude to improve service is essential.

Qualifications

• Previous experience in spa or hotel guest services preferred.
• Detail-oriented with a positive attitude and strong communication.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Support the Spa Therapists with the daily set up of treatment rooms and clear down, ensuring all the rooms are set up with the right equipment.
• Maintain an adequate provision of towels, robes and slippers and ensuring they are available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry
• Ensure that guest needs are met and that they are looked after from the minute they arrive to their departure
• Assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings Hands on approach to work, always being productive and looking to improve
• Passionate about Spa & Beauty Therapy
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Skills

Guest service excellence

Communication

Attention to detail

Team player

Positive attitude

Willingness to learn

Job description

• Support the Spa Therapists with the daily set up of treatment rooms and clear down, ensuring all the rooms are set up with the right equipment
• Maintain an adequate provision of towels, robes and slippers and ensuring they are available in the Three Graces and Elite Wellness changing rooms, pools side and the used towel drops are regularly emptied and used laundry taken to the in-house laundry
• Ensure that guest needs are met and that they are looked after from the minute they arrive to their departure
• Assist the Three Graces reception team with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings
  Hands on approach to work, always being productive and looking to improve
• Passionate about Spa & Beauty Therapy
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
  Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
  Grantley Hall offers a wide range of benefits and opportunities for all employees: A monthly service charge - typically 3,400 annually 31 days holiday increasing to 33 days with length of service Access to earnings before payday (Stream) Holiday Buy/Sell Scheme Free parking Complimentary meals when on duty Discounted modern and spacious live-in accommodation Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more... Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs Grantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop products Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. Discounted hotel stays with Pride of Britain hotels Complimentary bespoke uniform and annual shoe allowance Free sight tests for those eligible Onsite Team Gym with professional induction Refer a Friend Scheme where you can earn up to 1000 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch' Grantley Academy to support your development Annual paid volunteering days