Guest Experience Concierge | Luxury Hotel Front Desk

Grantley Hall Group Limited; Ripon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Monthly service charge

Holiday entitlement

Free parking

Complimentary meals

Staff accommodation discount

Employee discounts

Wellbeing programs

Team events

Job summary

Grantley Hall Group Limited offers a luxury hospitality opportunity in North Yorkshire. The role focuses on greeting guests, coordinating with departments and ensuring a seamless guest experience from arrival to departure.

You will work with a team that values meticulous attention to detail, a proactive attitude and strong communication to maintain the highest standards in a five-star setting.

Qualifications

• Hands-on approach with a focus on productivity and continuous improvement.
• Passionate about hospitality and guest experience.
• Detail oriented with a commitment to high standards.
• Positive attitude and willingness to learn.
• Ability to meet deadlines and work under pressure.
• Engage with hotel guests on a regular basis.
• Excellent communication skills with colleagues and guests.
• Motivated to go the extra mile for guests and team.

Responsibilities

• Maintain good working relationships with colleagues and all other departments.
• Attend training courses as required.
• Point of contact for guests from arrival to departure.
• Provide meticulous attention to detail in all tasks.
• Be flexible and extend duties as required.
• Liaise efficiently with all departments.

Skills

Hands-on

Hospitality

Detail orientation

Positive attitude

Deadline driven

Guest engagement

Communication

Initiative

Job description

Grantley Hall Group Limited offers a luxury hospitality opportunity in North Yorkshire. The role focuses on greeting guests, coordinating with departments and ensuring a seamless guest experience from arrival to departure.

You will work with a team that values meticulous attention to detail, a proactive attitude and strong communication to maintain the highest standards in a five-star setting.