Spa Front Desk Specialist – Luxury Wellness

Iconic; Twickenham; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holidays based on hours worked

Free parking onsite

Free meals per shift

Refer a Friend incentive

Elite Performers recognition

Job summary

Iconic's Lensbury is seeking a warm, professional Spa Receptionist to join our team. You will provide frontline service at the spa, manage bookings, and assist guests and members with a friendly, polished approach.

The role involves maintaining reception areas, supporting retail needs, coordinating with therapists, handling payments, and keeping standard spa operations running smoothly in a luxury guest environment.

Qualifications

• Experience in a fast paced, luxury guest environment.
• Proficient with Premier software.
• Excellent communication skills with guests, members and staff.
• Ability to multitask and work under pressure with attention to detail.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa
• Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations
• Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club
• Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency
• Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.
• Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy
• Handle client feedback and any complaints in a professional and timely manner in line with company procedure
• Achieve retail targets
• Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly

Skills

Customer service

Premier software

Communication skills

Multitasking

Shift flexibility

Tools

Premier software

Job description

Iconic's Lensbury is seeking a warm, professional Spa Receptionist to join our team. You will provide frontline service at the spa, manage bookings, and assist guests and members with a friendly, polished approach.

The role involves maintaining reception areas, supporting retail needs, coordinating with therapists, handling payments, and keeping standard spa operations running smoothly in a luxury guest environment.