Spa Receptionist & Guest Experience Concierge

Lensbury Ltd.; Teddington; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holidays based on hours worked

Free parking onsite

Free meals per shift

Refer a Friend incentive

Elite Performers – Recognition & 0

Elite Performers; our Recognition &amp

Descripción de la vacante

The Lensbury in Teddington is seeking a warm, professional Spa Receptionist to join our luxury team. You will welcome guests, manage appointments, provide product guidance, and support the spa day-to-day operations with a smile.

Ideal candidates have experience in fast-paced luxury guest environments, are confident with Premier software, and can multi-task across front-desk and administrative duties, including evenings and weekends.

Formación

• Experience in a fast paced, luxury guest environment.
• Computer literate with Premier software experience.
• Excellent communication skills with the ability to talk comfortably to all members, guests, colleagues and management.
• Ability to multi task and perform under pressure with a great eye for detail.
• Flexibility to work shifts, including evenings and weekends.

Responsabilidades

• Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa
• Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations
• Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club
• Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency
• Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.
• Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy
• Handle client feedback and any complaints in a professional and timely manner in line with company procedure
• Achieve retail targets
• Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly

Conocimientos

Luxury guest environment

Premier software experience

Communication skills

Multi-task under pressure

Shift flexibility

Herramientas

Premier software

Descripción del empleo

The Lensbury in Teddington is seeking a warm, professional Spa Receptionist to join our luxury team. You will welcome guests, manage appointments, provide product guidance, and support the spa day-to-day operations with a smile.

Ideal candidates have experience in fast-paced luxury guest environments, are confident with Premier software, and can multi-task across front-desk and administrative duties, including evenings and weekends.