Spa Receptionist

The Lensbury Resort; Teddington; Presencial; GBP 14.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holidays based on hours worked

Free parking onsite

Free meals per shift

Refer a Friend incentive

Elite Performers

Descripción de la vacante

The Lensbury in Teddington is seeking a warm, professional Spa Receptionist to join our busy spa team. The role combines front-desk duties with administrative tasks, delivering exceptional service to guests and members.

You will manage bookings, assist with retail and stock, maintain a spotless reception area, handle payments, and work closely with therapists. Previous luxury-hotel experience and proficiency with Premier software are preferred; evenings and weekends may be required.

Formación

• Experience in a fast-paced luxury guest environment.
• Proficient computer skills, preferably Premier software.
• Excellent communication and multitasking abilities; able to work evenings and weekends.

Responsabilidades

• Provide exceptional customer service to spa guests and members.
• Be knowledgeable about services, treatments and products; offer advice and recommendations.
• Maintain the cleanliness of the reception area and retail displays.
• Input rosters and manage bookings to maximise revenue and efficiency.
• Collaborate with therapists; manage stock and deliveries; perform monthly stock takes.
• Adhere to opening/closing standards including banking accuracy.
• Handle client feedback and complaints professionally.
• Achieve retail targets.
• Handle enquiries, bookings, payments and daily spa operations.

Conocimientos

Experience in luxury guest environment

Computer literacy

Communication skills

Multi-tasking

Shift flexibility

Herramientas

Premier software

Descripción del empleo

Spa Receptionist

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

We are looking for a warm, professional, and highly organized Spa Receptionist to join our team. This role is perfect for someone who is passionate about the beauty and wellness industry, thrives in a customer-focused environment, and can seamlessly handle both front-desk and administrative duties.

Key Responsibilities

• Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa
• Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations
• Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club
• Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency
• Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.
• Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy
• Handle client feedback and any complaints in a professional and timely manner in line with company procedure
• Achieve retail targets
• Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly

What We’re Looking For

• Experience in a fast paced, luxury guest environment
• Computer literate with preferred experience using Premier software
• Excellent communication skills with the ability to talk comfortably to all members, guests, colleagues and management
• Ability to multi task and perform under pressure with a great eye for detail
• Flexibility to work shifts, including evenings and weekends

What's in it for you?

• Holidays based on hours worked
• Free parking onsite
• Free meals per shift
• Refer a Friend incentive
• Eligible to participate in Elite Performers; our Recognition & Reward scheme

• Job RefTLH1493
• BranchThe Lensbury
• LocationTeddington
• Salary/Benefits£12.71 per hour
• Contract typeCasual
• HoursPart Time
• Hours per week0-40
• Date posted03/11/2026
• Closing date03/12/2026