Spa Receptionist

The Lensbury; Twickenham; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking onsite

Free meals per shift

Refer a Friend incentive

Elite Performers recognition scheme

Descripción de la vacante

Lensbury Ltd. is seeking a warm, professional Spa Receptionist to join our team at The Lensbury. The role combines front-desk and administrative duties in a luxury spa environment, focusing on guest experience, appointments, and retail.

Knowledge of services and products, plus strong communication, are essential. You will manage bookings, support therapists, maintain the reception area, and ensure smooth daily spa operations, including payments and stock control.

Formación

• Experience in a fast-paced, luxury guest environment.
• Proficient with Premier software.
• Excellent communication with guests, colleagues and management.
• Ability to multi-task and perform under pressure with attention to detail.
• Flexibility to work evenings and weekends.

Responsabilidades

• Provide exceptional customer service, warmly welcoming guests and members to the spa.
• Be knowledgeable about services, treatments and products for advice.
• Maintain spa reception area cleanliness and display stock.
• Input rosters and manage appointments to maximise revenue and bookings.
• Coordinate with therapists and manage stock levels and deliveries.
• Ensure opening/closing standards and cash handling accuracy.
• Handle feedback and complaints professionally.
• Achieve retail targets and handle enquiries, bookings, payments, and daily spa operations.

Conocimientos

Luxury guest env.

Premier software

Excellent communication

Multi-tasking

Flexible shifts

Herramientas

Premier software

Descripción del empleo

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 156 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

We are looking for a warm, professional, and highly organized Spa Receptionist to join our team. This role is perfect for someone who is passionate about the beauty and wellness industry, thrives in a customer-focused environment, and can seamlessly handle both front-desk and administrative duties.

Key Responsibilities:

• Provide an exceptional customer service, warmly welcoming all guests/members and non-members to the spa


• Be knowledgeable about our services, treatments and products. Able to offer advice and recommendations


• Maintain the cleanliness of the spa reception area, look after retail displays and promotional sites within the Club


• Input rosters onto the booking system and manage the appointments effectively to ensure maximum revenue and booking efficiency


• Work closely with the therapist team to ensure in house products and retail stock levels are maintained. Carry out monthly stock takes and receive deliveries.


• Ensure agreed standards of opening/closing the Spa are adhered to, including banking accuracy


• Handle client feedback and any complaints in a professional and timely manner in line with company procedure


• Achieve retail targets


• Handle enquiries, take bookings, warmly welcome customers, process payments and handle the daily operations of a busy Spa flawlessly

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Experience in a fast paced, luxury guest environment


• Computer literate with preferred experience using Premier software


• Excellent communication skills with the ability to talk comfortably to all members, guests, colleagues and management


• Ability to multi task and perform under pressure with a great eye for detail


• Flexibility to work shifts, including evenings and weekends

What's in it for you?

• Holidays based on hours worked


• Free parking onsite


• Free meals per shift


• Refer a Friend incentive


• Eligible to participate in Elite Performers; our Recognition & Reward scheme