Luxury Spa Front Desk & Guest Experience Specialist

Champneys; Henlow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health & wellbeing incentives

Discounts on spa stays

Employee discounts

Free parking

Career development

Job summary

Champneys is seeking a Front of House Receptionist to be the welcoming face of our luxury health spa. You’ll manage guest arrivals and departures, handle enquiries with warmth and professionalism, and ensure an effortless check-in experience that sets the tone for an unforgettable visit.

With strong communication, accuracy in payments, and a calm, solutions‑driven approach, you’ll support the reception team in daily operations and guest satisfaction across our spa resorts and day spas in England.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in payments.
• Calm, solutions‑driven approach in a fast-paced, guest-focused environment.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolving concerns and escalating where appropriate.
• Liaise with Housekeeping and other departments to support guest satisfaction.
• Complete administrative duties and attend training as required.

Skills

Excellent communication

Customer service

Payments handling

Hospitality mindset

Job description

Champneys is seeking a Front of House Receptionist to be the welcoming face of our luxury health spa. You’ll manage guest arrivals and departures, handle enquiries with warmth and professionalism, and ensure an effortless check-in experience that sets the tone for an unforgettable visit.

With strong communication, accuracy in payments, and a calm, solutions‑driven approach, you’ll support the reception team in daily operations and guest satisfaction across our spa resorts and day spas in England.