Spa Facilities Assistant

Hiddenwell; Hoar Cross; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Complimentary Spa Day

Free meal

Leisure and spa access

Discount on overnight stays

Discounts on food, drink, and retail

Pension scheme

Free parking

Refer-a-Friend

Induction and training

Perkbox discounts

Learning opportunities

Job summary

Hoar Cross Hall in Staffordshire is seeking a Spa Facilities Assistant to help keep our spa facilities clean, safe and well-maintained while delivering friendly, professional service during each guest's visit.

You will work closely with resort teams to ensure smooth operations and guest satisfaction across morning, afternoon and evening shifts. This role focuses on safety, cleanliness and high standards in a luxury spa environment.

Qualifications

• Be 18 or over due to the nature of the role.
• Have previous customer service experience.
• Be friendly, approachable and confident speaking with guests.
• Have an interest in pool and spa quality standards.
• Have excellent attention to detail, particularly around cleanliness and safety.

Responsibilities

• Welcoming guests and delivering excellent customer service.
• Monitoring our pool and spa areas to maintain high quality and safety standards.
• Testing and adjusting pool and spa chemical levels.
• Keeping spa areas clean, tidy and well maintained.
• Following health and safety procedures at all times.
• Working with colleagues across the resort to deliver seamless service.
• Helping guests with information about spa services, treatments and guidelines.
• Supporting Spa Reception with guest arrivals and departures.
• Resolving guest queries quickly, positively and professionally.

Skills

Excellent Customer Service

Guest Experience

Attention to Detail

Friendly & Approachable

Job description

Full-time | 37.5 hours per week

5 days out of 7 | Morning, afternoon & evening shifts

About Hoar Cross Hall

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort.

Hoar Cross Hall, Staffordshire

£12.71 per hour

Full-time | 37.5 hours per week

5 days out of 7 | Morning, afternoon & evening shifts

About Hoar Cross Hall

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort.

Our aim is simple: to treat every guest like a friend of the family and create positive, memorable experiences.

We hire people for their passion and positivity, train for skill, and support our team to grow and achieve their goals.

The Role

As a Spa Facilities Assistant, you'll play an important part in creating an exceptional experience for every guest.

You'll help keep our spa facilities clean, safe and beautifully maintained, while offering friendly and professional service throughout each guest's visit.

You'll also work closely with teams across the resort to keep everything running smoothly.

What You'll Be Doing

• Welcoming guests and delivering excellent customer service
• Monitoring our pool and spa areas to maintain high quality and safety standards
• Testing and adjusting pool and spa chemical levels
• Keeping spa areas clean, tidy and well maintained
• Following health and safety procedures at all times
• Working with colleagues across the resort to deliver seamless service
• Helping guests with information about spa services, treatments and guidelines
• Supporting Spa Reception with guest arrivals and departures
• Resolving guest queries quickly, positively and professionally

What We're Looking For

• Be 18 or over due to the nature of the role
• Have previous customer service experience
• Be friendly, approachable and confident speaking with guests
• Have an interest in pool and spa quality standards
• Have excellent attention to detail, particularly around cleanliness and safety

Even Better If You Have

• Previous experience in a spa or hospitality environment
• Pool or spa management qualifications
• A Certified Pool Operator (CPO) qualification or similar

What You'll Get

• Complimentary Spa Day on your work anniversary at any of our company spas
• Free meal during your working day
• Complimentary use of our leisure and spa facilities
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Employee Assistance Programme
• Online doctor support, including appointments and prescriptions
• Pension scheme
• Free parking
• Refer-a-Friend scheme
• Excellent induction and training programme
• Perkbox online benefits and discounts
• Plenty of opportunities to learn, grow and develop

Most importantly, you'll be joining a fun, supportive and inclusive team in one of Staffordshire's most beautiful hospitality destinations.

People say you can't choose your family ... well, we choose you to be part of ours!

Skills

• Excellent Customer Service
• Guest Experience
• Attention to Detail
• Friendly & Approachable