Spa Facilities Assistant — Elevate Guest Experience & Safety

Hiddenwell; Burton upon Trent; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Complimentary Spa Day

Free meal during shift

Complimentary use of spa facilities

30% discount on overnight stays and SP

Discounts on food, drink and retail

Employee Assistance Programme

Online doctor support

Pension scheme

Free parking

Refer-a-Friend scheme

Induction and training

Perkbox discounts

Job summary

Hoar Cross Hall is seeking a Spa Facilities Assistant to support the spa experience at our luxury resort in Staffordshire. You will help maintain clean, safe and welcoming spa environments and assist guests with information and services during their visits.

In this role you will monitor pool and spa areas, test and adjust chemical levels, keep spa areas tidy and support Spa Reception with guest arrivals and departures while upholding high hospitality standards.

Qualifications

• Previous customer service experience
• Be friendly, approachable and confident speaking with guests
• Have an interest in pool and spa quality standards
• Excellent attention to cleanliness and safety

Responsibilities

• Welcoming guests and delivering excellent customer service
• Monitoring pool and spa areas to maintain high quality and safety standards
• Testing and adjusting pool and spa chemical levels
• Keeping spa areas clean, tidy and well maintained
• Following health and safety procedures at all times
• Working with colleagues across the resort to deliver seamless service
• Helping guests with information about spa services, treatments and guidelines
• Supporting Spa Reception with guest arrivals and departures
• Resolving guest queries quickly, positively and professionally

Skills

Customer service

Attention to detail

Guest communication

Friendly demeanor

Health and safety

Job description

Hoar Cross Hall is seeking a Spa Facilities Assistant to support the spa experience at our luxury resort in Staffordshire. You will help maintain clean, safe and welcoming spa environments and assist guests with information and services during their visits.

In this role you will monitor pool and spa areas, test and adjust chemical levels, keep spa areas tidy and support Spa Reception with guest arrivals and departures while upholding high hospitality standards.