Spa Facilities Assistant - Guest Experience & Safety

Hiddenwell; Hoar Cross; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Complimentary Spa Day

Free meal

Leisure and spa access

Discount on overnight stays

Discounts on food, drink, and retail

Pension scheme

Free parking

Refer-a-Friend

Induction and training

Perkbox discounts

Learning opportunities

Job summary

Hoar Cross Hall in Staffordshire is seeking a Spa Facilities Assistant to help keep our spa facilities clean, safe and well-maintained while delivering friendly, professional service during each guest's visit.

You will work closely with resort teams to ensure smooth operations and guest satisfaction across morning, afternoon and evening shifts. This role focuses on safety, cleanliness and high standards in a luxury spa environment.

Qualifications

• Be 18 or over due to the nature of the role.
• Have previous customer service experience.
• Be friendly, approachable and confident speaking with guests.
• Have an interest in pool and spa quality standards.
• Have excellent attention to detail, particularly around cleanliness and safety.

Responsibilities

• Welcoming guests and delivering excellent customer service.
• Monitoring our pool and spa areas to maintain high quality and safety standards.
• Testing and adjusting pool and spa chemical levels.
• Keeping spa areas clean, tidy and well maintained.
• Following health and safety procedures at all times.
• Working with colleagues across the resort to deliver seamless service.
• Helping guests with information about spa services, treatments and guidelines.
• Supporting Spa Reception with guest arrivals and departures.
• Resolving guest queries quickly, positively and professionally.

Skills

Excellent Customer Service

Guest Experience

Attention to Detail

Friendly & Approachable

Job description

Hoar Cross Hall in Staffordshire is seeking a Spa Facilities Assistant to help keep our spa facilities clean, safe and well-maintained while delivering friendly, professional service during each guest's visit.

You will work closely with resort teams to ensure smooth operations and guest satisfaction across morning, afternoon and evening shifts. This role focuses on safety, cleanliness and high standards in a luxury spa environment.