Spa Concierge: Elevate Guest Experience & Wellness

Southall; Southall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier wellness destination in Southall is seeking a Spa Concierge responsible for managing the reception area of the spa. The role involves greeting guests, booking appointments, and answering queries about spa services. Ideal candidates will excel in customer service, are detail-oriented, and thrive in a multi-tasking environment. Experience in luxury hospitality or high-end spa settings is preferred. This is a full-time position aimed at creating a nourishing and calming experience for all guests.

Qualifications

• Must be detail-oriented and have the ability to multi-task.
• Must have enthusiasm and possess excellent customer service skills.
• Must work in a high-volume environment while maintaining composure.

Responsibilities

• Greet all guests and manage reception area of the spa.
• Book, change, and cancel spa appointments accurately.
• Assist guests with questions regarding spa services and products.

Skills

Detail-oriented

Excellent customer service skills

Effective communication

Ability to multi-task

Team player

Education

High School diploma or equivalent

Job description

A premier wellness destination in Southall is seeking a Spa Concierge responsible for managing the reception area of the spa. The role involves greeting guests, booking appointments, and answering queries about spa services. Ideal candidates will excel in customer service, are detail-oriented, and thrive in a multi-tasking environment. Experience in luxury hospitality or high-end spa settings is preferred. This is a full-time position aimed at creating a nourishing and calming experience for all guests.