Solutions Engineer: Demos, POCs & CXO Engagements

ITRS; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Health Cover

Pension

Flexible Hybrid Working

Enhanced Parental Leave

Travel Insurance

Life Assurance

Income Protection

Referral Bonus

Buy and Sell Holiday

Training Reimbursement

Job summary

ITRS is seeking an experienced Customer Solutions Engineer to accelerate sales initiatives across our Global Customer Engineering team. You will lead technical workshops, deliver product demonstrations, and translate client requirements into practical solutions within a multi-disciplinary environment spanning Sales, Marketing, Product and Engineering.

You will bring 3+ years in Customer Solutions, Pre-Sales or Sales Engineering, with hands-on experience in APM/AIOps, and familiarity with tools

Responsibilities

• Achieve detailed understanding of all our products and technologies.
• Lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects.
• Understand our client requirements, analyse and translate them into a practical solution.
• Assist the sales team throughout the entire sales cycle as a product and technology expert.
• Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners.
• Provide professional responses to customer RFPs / RFIs.
• Position the technology against competitive offerings.
• Represent the products, company values and brand to customers and at field events such as conferences, seminars.
• Suggest creative alternatives to address or overcome technical challenges encountered in the sales case.
• Conduct Technical Account Management (TAM) activities for the key accounts.
• Travel regionally for client meetings, marketing events, proof of concepts.

Job description

ITRS is seeking an experienced Customer Solutions Engineer to accelerate sales initiatives across our Global Customer Engineering team. You will lead technical workshops, deliver product demonstrations, and translate client requirements into practical solutions within a multi-disciplinary environment spanning Sales, Marketing, Product and Engineering.

You will bring 3+ years in Customer Solutions, Pre-Sales or Sales Engineering, with hands-on experience in APM/AIOps, and familiarity with tools