Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Maidstone; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading global Financial Services company is looking for a Solution Architect in customer service. This permanent position in Maidstone involves defining technology roadmaps and collaborating with product teams to ensure successful implementation. Ideal candidates will have extensive experience in solution architecture and familiarity with Salesforce.</b>

Benefits

Up to 18% bonus

Excellent pension plan

Hybrid work schedule

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with Customer Focused Engineering product teams.
• Ensure successful implementation of designed solutions.

Skills

Solution Architecture

Agile

Customer Journey

Salesforce

Digital-focused solution architecture

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Maidstone

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Client:

Hawksworth

Location:

Maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves joining an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Maidstone, UK
• Hybrid working (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so experience in Financial Services is highly desirable.

Required skills and experience include:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture covering design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience, particularly in Customer Service, please apply now!