Solution Architect

HelloKindred; Telford; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A technology services company in the UK is seeking a Solution Architect to provide technical leadership in managing incidents. This role involves owning solution design and ensuring delivery aligns with architecture governance. The ideal candidate has experience in public and private cloud platforms, incident resolution, and stakeholder management. Candidates must possess strong communication skills and be able to work within agile teams. This is a hybrid position, requiring presence in the office 2 days a week.

Qualifications

• Experience acting as a trusted technical advisor within complex service environments.
• Strong background in solution architecture across public and private cloud platforms.
• Proven experience handling technical escalations and incident resolution.

Responsibilities

• Act as technical authority for a portfolio of services and manage escalated technical issues.
• Lead technical resolution of High Profile Incidents and Major Incidents.
• Provide communication on fixes and technical risks affecting live services.
• Collaborate with stakeholders to communicate service risks and technical issues.

Skills

Technical advisor experience

Solution architecture

Incident resolution

Stakeholder management

Communication skills

Tools

AWS

Azure

Oracle databases

Talend

Denodo

SAS tools

Job description

Anticipated Contract End Date/Length: August 5, 2026
Work set up: Hybrid (2 days per week in office)

Our client in the Information Technology and Services industry is looking for a Solution Architect to act as a trusted technical advisor and provide technical leadership in the resolution of High-Profile Incidents and Major Incidents through a formal technical escalation model. This role owns solution design across delivery phases, works through complex technical challenges in partnership with project and engagement management teams, and ensures safe delivery of solutions into live operations while maintaining alignment with architecture governance and service roadmaps.

What you will do:

• Act as technical authority for a portfolio of services and manage escalated technical issues.
• Lead technical resolution of High Profile Incidents and Major Incidents through formal escalation processes.
• Provide communication on fixes and technical risks affecting live services.
• Contribute to the technical aspects of the service roadmap and approve key technical changes to services.
• Advise Service Directors on the use of existing and emerging technologies.
• Identify, communicate, and manage technical operational risks.
• Take ownership of client requirements, deliverables, and adherence to architecture governance and best practices.
• Drive solution development and produce detailed solution design documentation throughout the lifecycle.
• Provide architectural oversight and direction across delivery teams and agile development environments.
• Own end to end technical operational requirements and deliver ad hoc technical assessments.
• Liaise with stakeholders to communicate service risks and technical issues clearly.
• Support continual improvement initiatives to drive efficiencies across the service estate.
• Manage technical relationships with vendors and third parties.
• Own technical problem management and ensure resolution aligned to agreed solution specifications.

Qualifications

• Experience acting as a trusted technical advisor within complex service environments.
• Strong background in solution architecture across public and private cloud platforms and enterprise technologies.
• Proven experience handling technical escalations, incident resolution, and live service risk management.
• Ability to work closely with agile delivery teams and senior stakeholders.
• Strong understanding of architecture governance, best practices, and service roadmap alignment.
• Experience managing technical relationships with vendors and third parties.
• Excellent communication, stakeholder management, and problem resolution skills.
• Familiarity with technologies such as AWS, Azure, Oracle databases, data lakehouse architectures, Talend, Denodo, and SAS tools is advantageous.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.