Software Support Engineer - Hands-On, Growth & Impact

Serve Talent; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technical support provider in the UK is looking for a Software Support Engineer to join their collaborative team. In this role, you will provide 2nd-line technical support, troubleshoot software issues, and ensure high user satisfaction. The ideal candidate should possess strong communication skills and be proficient in software, networking, and MS SQL. This full-time position offers growth opportunities and the chance to make a significant impact on users and operations.

Benefits

Competitive salary

Career growth opportunities

Supportive team environment

Qualifications

• Technical skills in software applications and troubleshooting.
• Experience in customer support and communication.
• Ability to perform remote installations and system monitoring.

Responsibilities

• Providing 2nd-line technical support via various methods.
• Troubleshooting software and system issues.
• Collaborating with cross-functional teams.

Skills

Strong communicator with excellent written and verbal English

Customer-focused approach

Analytical problem-solver

Good understanding of software and networking fundamentals

Confident with Windows and Windows Server

Experience with MS SQL

Knowledge of networking principles and remote access tools

Ability to work independently

Proactive attitude

Job description

A leading technical support provider in the UK is looking for a Software Support Engineer to join their collaborative team. In this role, you will provide 2nd-line technical support, troubleshoot software issues, and ensure high user satisfaction. The ideal candidate should possess strong communication skills and be proficient in software, networking, and MS SQL. This full-time position offers growth opportunities and the chance to make a significant impact on users and operations.