Software Support Engineer

Reed Technology; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology company in the UK is seeking a passionate Software Support Engineer to join their team. In this role, you will resolve software issues, troubleshoot bugs, and provide support to ensure user satisfaction. The ideal candidate will have experience in a similar position, familiarity with cloud environments, and strong analytical skills. This position offers a competitive salary and benefits package, including health insurance and opportunities for professional growth.

Benefits

Competitive salary and benefits package

25 days holiday plus additional discretionary days

Health insurance

Pension and life insurance

Gym contribution

Travel allowance

Engaging social events

Professional growth opportunities

Qualifications

• Experience within a similar role is required.
• Must have familiarity with cloud environments.
• Strong analytical, problem-solving, and communication skills are essential.

Responsibilities

• Resolve data and code issues for new customers.
• Analyse and fix software bugs reported by users.
• Monitor support ticket queues and ensure timely resolution.

Skills

Analytical skills

Problem-solving skills

Communication skills

Familiarity with cloud environments

Experience with APIs

Experience with JSON

Experience with XML

Job description

Overview

Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!

To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion.

We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.

Responsibilities

• Resolve data and code issues for new customers
• Analyse, identify, and fix software bugs reported by users or detected through monitoring
• Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction
• Monitor support ticket queues and address incidents according to SLAs
• Develop and implement solutions for recurring issues to improve system reliability and efficiency
• Provide technical guidance and training to 1st Line Support
• Document solutions and processes to enhance knowledge sharing and support efficiency
• Stay updated with industry best practices and emerging technologies through training and certifications

Requirements

• Experience within a similar role
• Familiarity with cloud environments
• Experience with APIs, JSON, and XML
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and as part of a team in a fast-paced environment

Benefits

• Competitive salary and benefits package
• 25 days holiday plus additional discretionary days
• Health insurance, pension, and life insurance
• Gym contribution and travel allowance
• Engaging social events and a supportive workplace culture
• Opportunities for professional growth and development

If you are interested in this role, please apply!