Software Support Analyst

Jago Consultants; Waldron; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Career progression

Training provided

Additional leave

Casual dress

Company events

On-site parking

Sick pay

Performance bonuses

Job summary

Jago Consultants in Crowborough, United Kingdom, is seeking a Software Support Analyst to join a growing IT team. The role provides remote and on-site assistance to customers across the country, handling software and hardware issues with a hands-on approach.

You will learn quickly, communicate clearly, and build strong relationships with clients while expanding your IT knowledge. Travel to customer sites may be required occasionally, with an emphasis on delivering reliable tech support and

Qualifications

• Driving license and car required.
• Strong communication and customer service skills.
• Ability to learn quickly on the job.
• Experience with Microsoft SQL and networking is advantageous.
• Energetic and driven with a tech passion.

Responsibilities

• Provide remote technical assistance to existing customers regarding bespoke business management software systems.
• Basic SQL Database Administration.
• Provide on-site technical assistance and training to customers.
• Desktop PC & Server installation, configuration and diagnosis as required.
• Client, server and network security management.
• Multi-site LAN, WAN, and VoIP configuration and support.
• Support customers in using a bespoke eCommerce platform.

Skills

Driving license

Communication

Learn quickly

SQL & Networking

Customer service

Willing to travel

Job description

Software Support Analyst required. Excellent opportunity to work within an IT Support Team in a growing software business. They provide telephone & on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time, hands-on position and it provides an excellent opportunity to expand and develop your IT knowledge while working with a motivated, friendly team.

Personal skills, friendly concise communication and the ability to learn quickly on the job are the most important features of this vacancy.

Position Overview

• Provide remote technical assistance to existing customers regarding bespoke business management software systems
• Basic SQL Database Administration
• Provide some on-site technical assistance and training to existing customers
• Desktop PC & Server installation, configuration and diagnosis as required
• Client, server and network security management
• Multi-site LAN, WAN, and VoIP configuration and support
• Provide technical support to existing customers in use of a bespoke eCommerce platform

Position Requirements

• Driving License & Car – ESSENTIAL
• Ability to learn & adapt quickly
• Good communication and customer service skills
• Experience of Microsoft Client/Server environments, Microsoft SQL & Networking technologies – Advantage
• Bright, driven and energetic with a passion for learning and technology
• Overnight stays occasional required for customer visits outside the local area

Position Remuneration

• Monday to Friday
• Excellent career progression & training provided
• Additional Leave
• Casual Dress & Company Events
• On-site Parking
• Sick Pay
• Performance Bonuses

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Software Support Analyst • Crowborough, GB