Support Analyst - SQL

Langland Consultants; Sutton Coldfield; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Pension

25 days holiday

Job summary

A leading software solutions provider in Sutton Coldfield seeks a Support Analyst to deliver 2nd line support for business applications. The role involves troubleshooting, documenting processes, and supporting various technologies. Ideal candidates will have exposure to IIS, SQL Server, and scripting. This position offers a basic salary of up to £29k with benefits including pension and 25 days holiday. Applicants will gain hands-on experience in a growing company and potential for career advancement.

Qualifications

• Exposure to various business applications and technologies.
• Ability to create and query databases using SQL.
• Familiarity with Windows Server environments.

Responsibilities

• Support various business applications and resolve customer queries.
• Documentation of configuration processes for software products.
• Assist 1st line team in resolving customer issues.

Skills

IIS & Web

Business Applications

SQL Server

Windows Server 2008, 2012

PowerShell and basic scripting

Job description

Support Analyst ( Business / Software Applications):

Do you have an background in supporting business applications or software? Do you have a broad technical skillset but looking to be re‑trained in new technologies and looking for a new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud?

Support Analyst - About the company:

Do you want to be part of a successful organisation, that delivers software for the commercial , private & public sectors, supporting a range of software applications and customers? The role can lead to a position as an Implementation consultant or perhaps in development within the business.

Support Analyst - About the role:

The Support Analyst / Consultant role will be office based in the Midlands office, supporting customers using the company’s software, in a 2nd line support role, building a strong technical awareness of the full technical skillset. Working closely with the 1 st line team, sharing knowledge and collectively resolving customer queries and documenting the process. The role will involve working with technologies such as LAN, WAN, Virtualisation ( Hyper‑V), Cloud, SQL Server, Windows 2008 /12 R2, ITIL process, basic scripting and creating some SQL statements to query databases.

The role could develop into doing some on‑site consultancy with customers implementing business applications.

• Support of various business applications.
• Testing application, provide quality assurance and resolving any queries
• Resolution of configuration and deployment issues
• Documentation of the configuration process of the software products to help with further project implementation.
• Support and resolution of customer queries
• Support of mobile applications and devices including IOS, Android, Windows Phones
• Any other related duties as required by the business, including analysis and advising the customer on best practice.

Support Analyst - Essential Technical Skills:

Candidates must have some exposure to most of the technologies listed below:

• IIS & Web
• Business Applications
• SQL Server
• Windows Server 2008, 2012
• PowerShell and basic scripting
• Creating / querying databases, creating SQL statements

Support Analyst - Benefits (Negotiable)

• Basic salary of up to £29k on offer
• Pension
• 25 days holiday

If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress to a Support / Implementation Consultant and make an impact with their software product capability.

Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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