It Support Analyst

Jago Consultants; Bracknell; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Benefits

Job summary

Jago Consultants seeks an experienced IT Support Analyst for its UK operation near Bracknell. You will support local and remote employees, image laptops, onboard/offboard users, triage helpdesk tickets, and resolve hardware, software, and connectivity issues.

Reporting to the UK Operations Manager and collaborating with the US-based Head Office IT team, you will support 24/7 operations in a fast-growing environment. Salary up to £47,000 plus benefits.

Qualifications

• Hands on IT Helpdesk & Desktop experience required.
• Ability to support Executives and their Executive Admins.
• Communicate articulately in both verbal and written communications.
• Technical abilities and ability to communicate with non-technical users.
• High energy and ability to work independently in a fast-growth environment.
• Extensive knowledge of Microsoft operating systems, deployment, imaging, and Office 365.
• Solid networking understanding (TCP/IP, DNS, DHCP, VPN).
• Self-sufficient and motivated, able to work independently.
• Good people skills, both in person and on the phone.

Responsibilities

• Process new hire requests, image and deploy laptops to new hires and perform IT onboarding
• Process off-boarding requests, asset recovery, and machine reimaging
• Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
• Provide timely response to all issues, update internal customers on status
• Research technical solutions in department specific applications
• Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues
• Follow up with end users, provide feedback, and see problems through to resolution
• Document procedures and develop end user instruction
• Install, configure, repair and maintain computers, desktop OS, software, and peripherals
• Troubleshoot network and remote access connectivity issues
• Knowledge of iPads, iPhones, Android a plus
• Software and Application Support
• Keep up-to-date records on all IT hardware and inventory database

Skills

Helpdesk & Desktop experience

Executive support

Clear communication

Networking knowledge

Microsoft OS knowledge

Independent worker

People skills

End-user support

Education

AA degree in Information Systems

Microsoft MCP/MCDST/MCSE/MCITP

HDI Support Center Analyst/HDI Desktop Support Technician

Tools

Microsoft Office Suite

Microsoft Office 365

Job description

Working for an established Health Care sector provider, our client opened their UK office in 2019 and are looking to appoint an experienced IT Support Analyst as part of their continued growth plans.

This role is based near Bracknell, RG post code.

You will be reporting to the UK Operations Manager, but will also work closely with the Head Office IT Team, based in the United States.

IT Support Analyst Responsibilities:

The IT Support Analyst is a critical member of the IT team, responsible for supporting local and remote users in a fast growing company with 24/7 operations. This position will provide initial contact for internal company employees seeking assistance and support of computer hardware, software applications, and other various desktop devices. This hands-on position will support employees at office near Bracknell, plus users working out of their homes. This person will have the opportunity to make a positive impact on the department and organization since this role is very visible within the company.

IT Support Analyst – Duties in this role include:

• Process new hire requests, image and deploy laptops to new hires and perform IT onboarding
• Process off-boarding requests, asset recovery, and machine reimaging
• Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
• Provide timely response to all issues, update internal customers on status
• Research technical solutions in department specific applications
• Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues
• Follow up with end users, provide feedback, and see problems through to resolution
• Document procedures and develop end user instruction
• Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals
• Troubleshoot network and remote access connectivity issues
• Knowledge of iPads, iPhones, Android a plus
• Software and Application Support
• Keep up-to-date records on all IT related hardware and maintain the inventory database and related records

What You Need for this Position

• Hands on IT Helpdesk & Desktop experience required
• Ability to support Executives and their Executive Admins
• Be able to communicate articulately in both verbal and written communications
• Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
• High energy and ability to work independently in a very fast growth environment
• Extensive knowledge and hands‑on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365
• Ability to effectively and efficiently troubleshoot hardware and software issues
• Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
• Self‑sufficient, self‑managed, self‑motivated, must be effective working independently
• Must have good people skills, working directly with end users both in person and on the phone

Education and Certifications

Minimum AA degree in Information Systems, related field, or equivalent experience
Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus
Microsoft certifications a plus

Package

• Basic salary up to £47,000 plus benefits