Application Support Analyst

TechNET IT Recruitment Ltd; Reading; Remote; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Benefits package

Job summary

A dynamic technology-driven business is seeking an Application Support Analyst. This role offers a predominantly remote setup with occasional in-person collaboration. Responsibilities include troubleshooting user queries, maintaining support records, and collaborating with senior teams. The ideal candidate will have IT helpdesk experience and strong communication skills. This position provides opportunities for skill development in SQL and application development.

Qualifications

• Experience in an IT helpdesk or application support environment is essential.
• Strong communication skills are necessary, both written and verbal.
• Must be able to manage multiple priorities effectively.

Responsibilities

• Act as the first line of defence for application-related queries.
• Track, prioritise, and resolve user support requests.
• Collaborate with senior technical teams to resolve complex issues.

Skills

IT helpdesk experience

Clear communication

Organisational skills

Proactive mindset

Tools

SQL

Excel

SharePoint

Microsoft Teams

Job description

Overview

Location: 95% Remote – Reading based onboarding

Type: Full-time, Permanent

Salary: Up to £35,000 per annum + Benefits

We’re partnered with a fast-moving technology-driven business that is expanding its support function and looking for a motivated Application Support Analyst to join the team. This role offers a predominantly remote setup with occasional in-person collaboration and provides a clear path to develop your skills in SQL, database systems, and application development.

The Role

You’ll be part of a small but highly efficient support team, acting as the first line of defence for application-related queries. From investigating day-to-day issues and helping users regain access to systems, to keeping support records up to date and spotting areas for process improvement, your input will be key to ensuring smooth operations. Over time, you’ll gain hands-on experience with database queries, reporting tools, and system monitoring, making this an excellent springboard into more technical roles.

What You’ll Be Doing

• Be the go-to contact for user queries and troubleshoot entry-level application issues
• Track, prioritise, and progress support requests through to resolution
• Maintain accurate records of processes and incident handling
• Collaborate with senior technical teams to resolve complex issues
• Assist with basic SQL queries and reporting tasks
• Support release schedules and system monitoring activities

What You’ll Bring

• Experience in an IT helpdesk or application support environment
• A clear and confident communication style, both written and verbal
• Strong organisational skills with the ability to juggle multiple priorities
• A proactive mindset with a genuine interest in learning new technical skills

It’s a Bonus If You Have

• Some familiarity with SQL or databases
• Proficiency with tools such as Excel, SharePoint, and Microsoft Teams
• An understanding of business reporting or finance-related processes

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting