Software Support Analyst

Marmion; Tamworth; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Progressive holiday increase

Structured onboarding programme

Job summary

A tech firm is seeking a Software Support Analyst in Tamworth. The ideal candidate will have strong communication skills, experience in customer service, and a passion for tech. Responsibilities include providing technical support, managing customer relationships, and logging activities within CRM systems. The role offers hybrid flexibility and an onboarding program. Apply now if you have the relevant skills.

Qualifications

• Previous experience in a customer-facing role, ideally in software support.
• Excellent organisational skills to meet deadlines.
• Ability to take ownership of workload and solve problems.
• Excellent diagnostic and troubleshooting skills.
• Resilience in a fast-paced environment.
• A technical-related degree and/or ITIL experience would be advantageous.

Responsibilities

• Build relationships with customers.
• Provide high-quality technical support.
• Handle technical support tickets via multiple channels.
• Provide updates on ticket progress.
• Support product releases and enhancements.
• Accurately log communications in the CRM.

Skills

Problem solving

Customer service

Strong communication skills

Organisational skills

Research and diagnostic skills

Adaptability

Education

Technical-related degree

Job description

Software Support Analyst

This range is provided by Marmion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Marmion

Do you enjoy problem solving and providing exceptional customer service?

Are you an enthusiastic individual with strong communication skills?

Are you passionate about and eager to build a career in tech?

If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team, based in Tamworth.

Due to the nature of our roles, candidates must have a permanent Right to Work in the UK, residing within the local area. Please note our client cannot offer visa sponsorship for overseas candidates.

• Based in Tamworth - Hybrid Flexibility Available (after probation)
• 25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
• Structured 8-week onboarding programme
• Previous experience in a customer-facing role, ideally in a software support environment.
• Excellent organisational skills, with the ability to meet deadlines and maintain attention to detail.
• An ability to take ownership of your workload and use initiative when problem solving.
• Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.
• Resilience and adaptability in a fast-paced, evolving business environment.
• A technical-related degree and/or ITIL experience would be advantageous.

Key Responsibilities

• Building strong relationships with your dedicated portfolio of customers.
• Delivering high-quality technical support, advice and guidance to clients.
• Handling assigned technical support tickets through email, telephone and web portal, to ensure prompt and effective resolution.
• Providing clear and timely updates to customers on ticket progress.
• Supporting product releases and enhancements while advising on new functionality.
• Logging all communications and support activity accurately within the internal CRM system.

If you have the relevant skills, please apply now. Alternatively, for the full advert please visit our website (wearemarmion).

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.