Application Support - (Functional Support of Bespoke SAAS platforms) - REF 831

Interface Recruitment; Cambridgeshire and Peterborough, Falkirk; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free Parking when on site

Job summary

Interface Recruitment is hiring an Application Support Consultant for a UK software organisation. The role focuses on functional support of bespoke SaaS platforms, blending customer interaction with technical troubleshooting in a hybrid UK-based setting.

You will work with Development, Account Management and Technical teams to ensure efficient, professional service delivery and maintain CRM records.

Qualifications

• Previous experience within an Application Support or Helpdesk environment.
• Strong customer service and stakeholder communication skills.
• Ability to manage multiple priorities and support requests.
• Understanding of the software delivery lifecycle.
• Experience working within SLA-driven support environments.
• Strong troubleshooting and problem-solving capabilities.
• Team-focused attitude with a proactive approach.
• Experience within a software or SaaS business.
• Knowledge of ITIL or ISO27001 environments.
• Experience supporting enterprise or web-based applications.
• Exposure to managed services operations.

Responsibilities

• Responding to customer support queries and incidents.
• Investigating and prioritising technical issues in line with SLAs.
• Providing guidance on software functionality and operational usage.
• Escalating and co-ordinating complex issues with internal specialists.
• Supporting software QA testing activities before releases.
• Maintaining accurate CRM and customer records.
• Producing customer-facing support documentation and guidance materials.
• Assisting with managed services activities where required.
• Developing specialist product knowledge over time.
• Supporting continuous improvement across customer service operations.

Job description

Application Support – (Functional Support of Bespoke SAAS platforms) – REF 831

Previous Application Support Experience required

Contact number

0113 299 0570

Additional Benefits

• Free Parking when on site

Region

Bedfordshire

Application Support - (Functional Support of Bespoke SAAS platforms)

Hybrid – Falkirk or Bedfordshire Area (1 day per week in the office)

Full-Time | Permanent

An established and growing UK software organisation is looking for a Application Support Consultant to join its Customer Services team supporting specialist enterprise software platforms used within infrastructure and public sector environments.

This is an excellent opportunity for an experienced Application Support or Helpdesk professional who enjoys customer interaction, technical troubleshooting, and working within a collaborative software environment.

The Role

You will act as a key point of contact for customers, providing responsive support and guidance across a range of software-related queries and operational issues.

Working closely with Development, Account Management and Technical teams, you will help ensure customers receive an efficient, professional and dependable service experience.

Key responsibilities include:

• Responding to customer support queries and incidents
• Investigating and prioritising technical issues in line with SLAs
• Providing guidance on software functionality and operational usage
• Escalating and co-ordinating complex issues with internal specialists
• Supporting software QA testing activities before releases
• Maintaining accurate CRM and customer records
• Producing customer-facing support documentation and guidance materials
• Assisting with managed services activities where required
• Developing specialist product knowledge over time
• Supporting continuous improvement across customer service operations

What We’re Looking For

• Previous experience within an Application Support or Helpdesk environment
• Strong customer service and stakeholder communication skills
• Ability to manage multiple priorities and support requests
• Understanding of the software delivery lifecycle
• Experience working within SLA-driven support environments
• Strong troubleshooting and problem-solving capabilities
• Team-focused attitude with a proactive approach
• Experience within a software or SaaS business
• Knowledge of ITIL or ISO27001 environments
• Experience supporting enterprise or web-based applications
• Exposure to managed services operations

Why Apply?

This is a fantastic opportunity to join a forward-thinking software business offering long-term career development, varied responsibilities and exposure to modern web-based applications and customer operations.

You’ll work in a collaborative environment where your contribution is valued and where you can continue developing both your technical and customer-facing skills.