Technical Analyst — 2 nd Line

Cambridge Support Ltd

St. Neots

On-site

GBP 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

25 days holiday + bank holidays

Birthday off work

Contributory pension scheme

Private health scheme

Regular company funded team socials

Professional development plan

Job summary

Cambridge Support Ltd is seeking a Technical Analyst to join their growing team in St. Neots. In this full-time role, you will investigate and resolve technical issues while ensuring excellent customer service. The company values a close-knit team culture and provides a range of benefits, including 25 days of holiday, your birthday off, and a contributory pension scheme.

Ideal candidates have 3–5 years experience, proficiency in Microsoft 365 and Azure, and strong networking skills. Join us to be a part of an employee-owned company committed to personal and professional growth.

Qualifications

3–5 years experience in a Technical Analyst or similar Service Desk role.
Proven ability to meet SLAs and deadlines in a fast-paced environment.
Comfort in face-to-face client interactions and technical documentation.

Responsibilities

Investigate and resolve technical issues raised by clients.
Contribute to technical audits and provide recommendations.
Work in a team to maintain high service levels.

Skills

Technical proficiency in Microsoft 365 and Azure

Experience working in a fast-paced service desk

Excellent customer service skills

Ability to write clear technical records

Networking knowledge (IP, VLAN, DHCP, Firewalls)

Education

3–5 years in a Technical Analyst or similar role

Job description

This isn’t a mere “raise and process tickets” kind of role. We’re looking for a Technical Analyst that is ready to join a fast‑based, growing business that is built around providing exceptional service at its heart. You will join an established team where you will quickly become part of the Cambridge Support family. Working as part of a team is key to success within the business, supporting each other for the greater good and ensuring excellent service is constantly provided to our customers.

About Cambridge Support

We’re a growing and ambitious IT support provider that is well known in the Cambridgeshire area. Having a close‑knit team culture and scaling fast, means this role has real room to flourish and grow with us. The fun and hard‑working atmosphere in the office translates directly into a personalised service for our clients, which is our moto, ‘IT solutions, with a personal touch’.

In 2024 we became the 9th fastest growing IT support provider in the UK (and fastest in Cambridgeshire) according to the Top‑Growth 50 Channel Oxygen 2024 report. In 2025 we were grateful to make the Top‑Growth 50 report again for the second year running. We have proudly won 14 business awards in the past 6 years, which is down to the hard work by our brilliant team. Lastly, one of our proudest achievements is being an employee‑owned company. This gives every employee a stake in the company’s success through ownership and a voice in its direction. When the company grows, you grow too.

Type: Full‑time / Permanent (40 hours per week)

Location: Based from our St Neots Head Office in Cambridgeshire.

Core Responsibilities

Investigate, diagnose and resolve technical issues raised by our client base.
Provide additional resource to the wider technical elements of the business.
Contribute as part of technical audits for new clients, highlighting risks and providing appropriate recommendations.
Potential site visits to clients providing face‑to‑face support service or project delivery.
Work alongside the other team members to maintain excellent service levels.
Operate on an 8‑hour shift rotation to provide effective cover during operational hours (07:00 – 19:00).
Take ownership of your tasks and complete them to a high standard without supervision.

Key Skills & Qualifications

Must have:

3–5 years in a Technical Analyst, Systems Analyst, or similar Service Desk role.
Experience working as part of a fast‑paced service desk, consistently meeting SLA’s and time‑based deadlines.
Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.).
Technical proficiency in the following:
- Microsoft 365 and Azure
- Windows Server (2019 or newer)
- Microsoft Windows
- Networking (IP, VLAN, DHCP, Firewalls)
Excellent customer service skills being confident with dealing with clients face‑to‑face, over the phone, and via email.
Familiarity with Managed IT Services environments and operations.
Ability to communicate and cooperate with both clients and colleagues from non‑technical backgrounds.
Comfortable working in close knit team.
Enthusiastic and willing to develop your technical proficiency

Nice to have:

Experience with other Operating Systems or Cloud Technologies (Linux, AWS, Google).
Vendor qualifications and certifications.
Experience with SQL and other similar database tools.
Advanced networking skills and experience.
Experience in project delivery and implementations.
Experience with common MSP tools such as Ticketing systems, RMM Tools, Backup Platforms.
Knowledge around cyber security best practices.
Employee‑owned company, where you receive a stake in the business.
25 days holiday + bank holidays
Your birthday off work – No one should have to work on their birthday, that’s why we give you the day off.
Contributory pension scheme.
Private health scheme covering elements such as dental, eye care, health & well‑being services.
Regular company funded team socials.
Professional and personal development plan including vendor certification paths.