Workplace Experience & Operations Lead

ISS; Coleshill Heath; On-site; GBP 42,000 - 55,000; Full time

Job summary

ISS is seeking a Workplace Manager to oversee the operational management of the ISS workplace, ensuring a safe, efficient, and five-star experience for end users. You will lead the Workplace team, respond to user and client requests, and maintain SOPs and onboarding guides while aligning with ISS standards and initiatives.

The role requires strong customer focus, experience in leadership or coordination within a workplace setting, and excellent communication skills.

Qualifications

• Strong customer focus with experience in a customer-facing environment.
• Experience working within a workplace leadership or coordinator role.
• Excellent written and verbal communication skills.
• High level of organiseral skills.

Responsibilities

• Be responsible and accountable for all aspects of operational management of the ISS workplace.
• Take ownership of safe, efficient and effective operation while delivering a five-star experience for end users.
• Manage and support the Workplace team in responding to end user and client requests.
• Coordinate day-to-day operations across business areas and promote a One Team ethos.
• Maintain SOPs and starter guides, ensuring information remains accurate and relevant.
• Ensure workplace services are delivered in accordance with ISS standards.
• Implement catering and cleaning provisions on site and undertake required training.
• Support compliance with safety, technical, security and sustainability standards.
• Act as an ambassador for ISS initiatives and lead workplace activities adding value for end users.

Skills

Customer focus

Team leadership

Communication skills

Organisational skills

Self-motivated

Job description

ISS is seeking a Workplace Manager to oversee the operational management of the ISS workplace, ensuring a safe, efficient, and five-star experience for end users. You will lead the Workplace team, respond to user and client requests, and maintain SOPs and onboarding guides while aligning with ISS standards and initiatives.

The role requires strong customer focus, experience in leadership or coordination within a workplace setting, and excellent communication skills.