Regional Workplace Experience Manager

ISS Facility Services UK; Birmingham; Vor Ort; GBP 50.000 - 75.000; Vollzeit

Zusammenfassung

ISS is seeking a Regional Workplace Experience Manager to lead workplace teams across multiple sites, drive operational excellence, and align services with the client’s high standards. The role focuses on creating exceptional workplace experiences while supporting performance, compliance, and continuous improvement regionally.

Key responsibilities include overseeing services, addressing operational issues, building client relationships, and delivering sustainability programmes, all while

Qualifikationen

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.

Aufgaben

• Lead workplace teams across multiple sites to deliver outstanding service.
• Foster collaboration, professionalism, and continuous improvement.
• Oversee reception, cleaning, maintenance, catering, and events with SLA/KPI delivery.
• Conduct regular site visits to monitor standards and address issues.
• Build strong relationships with clients and stakeholders as primary contact.
• Develop and implement workplace improvement, innovative solutions, and sustainability programmes.
• Ensure compliance with health and safety, ESG audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Kenntnisse

Leadership

Stakeholder management

Communication

People management

Budget analysis

Tools

Workplace management systems

MS Office

Jobbeschreibung

We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across various sites within the contract.

This regional role is responsible for driving operational excellence, fostering a welcoming and productive environment, and ensuring workplace services align with the client's vision and high standards of service delivery.

Job Description

We are looking for a collaborative and experienced leader who can lead workplace teams, implement strategic initiatives, and act as a key liaison between stakeholders.

The successful candidate will play a key role in creating exceptional workplace experiences while supporting service performance, compliance, sustainability, and continuous improvement across the region.

Key Responsibilities

• Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
• Foster a culture of collaboration, professionalism, and continuous improvement.
• Oversee workplace services including reception, cleaning, maintenance, catering, and events, ensuring SLA and KPI delivery.
• Conduct regular site visits to monitor standards, engage with teams, and address operational issues.
• Build strong relationships with clients and stakeholders, acting as a primary point of contact.
• Develop and implement workplace improvement initiatives, innovative solutions, and sustainability-focused programmes.
• Ensure compliance with health and safety requirements, ESG objectives, audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Professional and Personal Competencies/Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.

We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.

Join ISS and be part of something bigger.